Associate Customer Care Representative

Associate Customer Service Representative Location: Rochester Regional Office – 370 Woodcliff Dr., Fairport, NY 14450. Job Overview: This position involves telephone contact to assist and service policy holders with their insurance needs. Ideal candidates will possess prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills. Responsibilities Conduct professional telephone conversations to service customer accounts in a high call volume environment. Problem‑solve and use time effectively to multitask and prioritize work. Assist customers with various billing and policy change transactions over the phone. Gain customer trust and respect by establishing and maintaining effective relationships. Demonstrate a high standard of customer service. Collaborate with others in a team setting. Salary and Work Schedule: A starting annual salary of $45,979 ($22.11/hr). Additional compensation may be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $70,040 annually ($33.67/hr). The 40‑hour work week is scheduled from Monday through Friday, between the core hours of 8:00 AM and 5:00 PM, and includes a few holidays and Saturdays annually. Work from home may be available up to two days a week once trained to work independently. Total Rewards Medical, dental, vision coverage, short- and long-term disability, and life insurance. Paid vacation – at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. Vacation time accrues monthly. 14 paid holidays observed. 6 days sick time at hire, 6 additional days at 90 days of employment. Generous 401(k) with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution. Annual Success Sharing Plan – paid to eligible employees if company meets or exceeds combined ratio, growth, and/or service goals. Generous leave programs, including paid parental bonding leave. Student loan repayment and tuition reimbursement programs. Generous fitness and wellness reimbursement. Employee community involvement. Strong relationships, lifelong friendships. Opportunities for advancement in a successful and growing company. Qualifications High school diploma or equivalent education required. Previous customer service and sales experience. Excellent interpersonal and communication skills. Computer keyboard and processing skills. Previous insurance background is a plus, but not required. After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain the license (comprehensive training will be provided). Amica conducts background checks, which include a review of criminal, educational, employment, and social media histories. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment. The safety and security of our employees and customers is a top priority. Employees may have access to personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees’ or customers’ well‑being may result in the withdrawal of the conditional offer of employment. Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information, or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers’ Compensation Act. #J-18808-Ljbffr Amica Insurance