Warehouse Operations Manager

Warehouse Operations ManagerOur client, Marmi Natural Stone is seeking an experienced, professional Warehouse Operations Manager to lead the day-to-day operations of our Norcross warehouse and to oversee facilities across the company.This role is equal parts operator and leader: someone who is as comfortable presenting inventory metrics or a capital repair request to leadership as they are walking the warehouse floor, running a forklift or overhead crane, or troubleshooting a facilities issue on-site. The Warehouse Operations Manager will directly supervise warehouse associates and drivers, manage the safe and efficient flow of large-format, high-value natural stone and crated materials, and serve as the primary owner of Marmi's facilities, ensuring our buildings, grounds, and equipment are safe, well-maintained, and run efficiently. This is a highly visible role that bridges warehouse operations and the office, requiring strong communication with company systems and staff, and hands-on presence in the warehouse and around our facilities.Warehouse Operations & LogisticsPlan, direct, and coordinate the receiving, storage, handling, and distribution of natural stone slabs, tile, and crated materials.Oversee inbound and outbound shipments, including scheduling, container/truck loading and unloading, and delivery/pickup coordination.Operate and/or oversee safe operation of forklifts, overhead cranes, and other material handling equipment used to move materials.Maintain accurate inventory records in coordination with the warehouse staff and finance/inventory systems; support periodic physical counts and reconciliation.Monitor warehouse capacity, layout, and bin/lot organization to maximize space, efficiency, and product protection.Establish and enforce standard operating procedures for receiving, storage, material placement, and shipping.Material Handling, Safety & SecurityDevelop, implement, and enforce warehouse safety programs, including equipment operation standards, PPE requirements, and incident reporting.Conduct regular safety and housekeeping walkthroughs; promptly correct or escalate hazards.Ensure compliance with applicable OSHA, DOT, and other federal, state, and local warehousing and material-handling requirements; keep leadership informed of relevant regulatory changes.Guard against loss, theft, or damage of product through appropriate controls, training, and oversight.Maintain equipment (forklifts, cranes, pallet jacks, etc.) on a preventive maintenance schedule; coordinate repairs and manage vendor relationships for equipment service.Facilities ManagementServe as the primary point of accountability for the condition, safety, and functionality of Marmi's facilities, including the Norcross warehouse, office space, grounds, and any additional company properties.Conduct routine facility inspections; identify and prioritize repair, maintenance, and improvement needs.Source, evaluate, and manage subcontractors and vendors for facilities-related work (HVAC, electrical, plumbing, landscaping, janitorial, security systems, etc.), including scope, scheduling, and quality control.Develop and manage facilities-related budgets and capital expenditure requests in coordination with the Director of Finance.Maintain building and life-safety systems (fire suppression, alarm systems, signage, lighting) in good working order and in compliance with applicable codes.Team Leadership & SupervisionDirectly supervise warehouse associates, drivers, and other warehouse/facilities-related staff, including scheduling, workload distribution, and day-to-day direction.Recruit, interview, hire, onboard, and train warehouse and facilities personnel in partnership with HR.Set clear performance expectations; conduct performance evaluations, coaching, and, when necessary, disciplinary action in partnership with HR.Foster a culture of safety, accountability, and professionalism among warehouse and facilities staff.Cross-Functional Collaboration & ReportingPartner closely with the leadership team on inventory accuracy, cost control, and operational reporting.Use company business systems (e.g., ERP/inventory management platform, Microsoft Office/Excel, email) to track inventory, generate reports, and communicate proactively with the office team.Represent warehouse and facilities operations in cross-departmental meetings; translate floor-level issues into clear, professional updates and recommendations for leadership.Support sales, production, and business unit teams by ensuring timely material availability and communicating constraints or delays.Other duties as assigned to support overall company operations.ExperienceBachelor's degree preferred; equivalent combination of education and progressive warehouse, logistics, or facilities management experience will be considered.3-5+ years of management experience in warehouse, distribution, logistics, or facilities, including direct supervisory experience.Experience handling large-format or heavy material (e.g., stone slabs, sheet goods, large panels) strongly preferred; forklift and overhead crane experience required or readily attainable.Demonstrated ability to manage facilities operations, including vendor/subcontractor oversight and basic budget management.Strong working knowledge of Microsoft Office (Excel, Outlook); comfortable learning proprietary inventory and business management software (training provided).Excellent verbal and written communication skills, with the ability to move fluidly between warehouse-floor conversations and professional communication with leadership, office staff, and vendors.Strong organizational and problem-solving skills; ability to manage multiple priorities in a fast-paced, hands-on environment.Working knowledge of OSHA and DOT requirements relevant to warehousing and material handling.Professional, polished demeanor combined with a genuine willingness to be hands-on and present on the warehouse floor.Valid driver's license required.Physical Demands & Work EnvironmentRegularly required to stand, walk, climb, balance, reach, and move around the warehouse floor.Ability to lift, carry, push, or pull up to 50 lbs. regularly, and up to 80 lbs. occasionally, with the use of appropriate equipment for heavier material.Work is performed indoors in a non-temperature-controlled warehouse and outdoors at times, with exposure to changing weather conditions.Also required to work in an office environment for meetings, reporting, and system use; role requires regular movement between office and warehouse settings throughout the day.