Sales Floor Supervisor - Oakland Mall

As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will train and develop associates to execute sales building programs. Primary Responsibilities Customer Service & Sales – Directs customer service and sales activities in store; resolves customer issues and concerns. Models and holds team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately. Store Merchandise Standards – Managers merchandise standards through Put to Fixture, SET, and Visual process execution. Maintains high merchandise presentation standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process. Promotes company merchandise strategy and identifies local opportunities to drive sales. Oversees efficient and clean recovery standards for the sales floor and fitting room processes within the store. Omnichannel – Trains, mentors and coaches all associates at jcp.com. Provides pickup location procedures and transaction procedures related to delivery and return of jcp.com orders. Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods. Monitors and shares omnichannel reporting metrics and takes action to resolve issues. Specialty Businesses – Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates. Responsible for the Specialty associate training and care/protection plans. Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes. Identifies sell‑through opportunities and remerchandising of the selling floor to increase the rate of sale. Oversees proper execution of all defective and return to vendor/warehouse activities, reducing shrink within specialty businesses. Team Development – Teaches, trains and coaches associates, partners with the Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions, plays an active role in the training and development of associates; coaches in the moment and addresses performance issues. Performance Standards – Consistently meets established performance standards; including but not limited to shrink and safety initiatives, omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance. Core Competencies Embraces a Growth Mindset – Proposes and initiates actions on new ideas that improve products, stores or practices. Listens to ideas and applies them when appropriate, encourages others, challenges the status quo, and motivates continuous improvement. Thinks Critically – Demonstrates business and functional expertise, stays current with retail industry developments, gathers necessary information, and makes fact‑based decisions. Demonstrates Leadership – Fosters teamwork, recognizes accomplishments, holds performance standards, gives constructive feedback, and creates a culture of development. Takes Accountability – Builds relationships by showing consideration, listening first, and developing inclusive cross‑functional relationships. Implements with Excellence – Prioritizes realistic plans, delegates effectively, and communicates expectations. Drives Results – Acts decisively, sets aggressive goals, takes appropriate risks, and fosters continuous improvement. What You Get If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, eligible associates receive additional compensation. *For paid vacation days and other benefit eligibility, please visit Pay Range USD $20.75/Hr - USD $25.94/Hr. #J-18808-Ljbffr JCPenney