Customer Service Rep Counter Sales

Customer Service/ Counter Sales

The Counter Sales Representative serves as the primary point of contact for sales and customer service at Noble Gas Solutions, LLC retail locations. Reporting to the Branch Manager, this position does not have direct supervisory responsibilities. The role is responsible for supporting customers, processing transactions, maintaining product knowledge, and ensuring a clean and organized retail environment.

Responsibilities

• Assist walk-in and call-in customers by identifying product needs, locating merchandise, and providing exceptional service.
• Accurately complete required paperwork and documentation, including sales orders, quotes, and related records.
• Enter sales and quote information into TIMS and utilize computer systems for product research and customer support.
• Process payments for products and services and ensure accuracy in all cash-handling procedures.
• Maintain responsibility for all payments received while following company accounting and administrative policies.
• Package purchases and assist customers with loading merchandise into their vehicles.
• Support warehouse operations including shipping, receiving, inventory, labeling, and general organization.
• Restock and maintain merchandise displays, ensuring products are properly arranged, ticketed, and inventoried.
• Manage working cylinder stock, including generating transfers from the Filling Plant and other branch locations.
• Follow all company safety standards, especially regarding cylinder handling, exchanges, and storage.
• Maintain up-to-date product pricing and literature and ensure personal product knowledge remains current.
• Keep the showroom and facility clean, organized, and customer-ready at all times.
• Perform other duties and tasks assigned by leadership.

Requirements

• Strong planning, organization, and execution skills, with proven sales experience preferably in industrial gases, logistics, or distribution.
• Ability to perform multiple tasks and a variety of duties.
• Excellent written and oral communication skills.
• Problem solves within delegated authority.
• Continuous improvement mindset.
• Demonstrated ability to lead process improvement and automation initiatives.
• Proficient with Microsoft Office Suite or similar software.
• Valid NYS driver's license required
• Ability to operate a liftgate
• Experience in welding, manufacturing, and/or parts procurement, preferred.
• Experience with ERP software (TIMS or CRM) and Salesforce

Educational & Professional Qualifications

High School Diploma or equivalent required, two (2) years previous product, warehouse, sales experience, and/or training preferred, or equivalent combination of education and experience combined.

Work Environment

This position operates primarily in a plant/warehouse setting, with occasional outdoor exposure during the workday. The role may involve exposure to fumes, airborne particles, moving mechanical parts, and vibration. The noise level can be loud at times. Standard office equipmentincluding computers, phones, scanners, and copiersis used regularly in the performance of this role.

Physical Demands

The physical demands described below are representative of those necessary to successfully perform the essential functions of this position. While performing job duties, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, and controls; reach with hands and arms; and communicate verbally. Vision requirements include close, distance, peripheral, and color vision, as well as the ability to adjust focus. The employee frequently stands, walks, stoops, kneels, or crouches, and may occasionally sit, climb, or balance. The role requires regularly lifting and/or moving objects up to 75 pounds, and occasionally lifting and/or moving items exceeding 125 pounds with the use of appropriate material handling equipment.

Position Type and Expected Hours of Work

This is a full-time position. Some flexibility in hours is allowed.

Work Authorization

Eligibility to work in the U.S. with the appropriate work authorization documentation.

Noble Gas Solutions, LLC. is an EEO/AA Employer M/F/D/V.