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Senior CX & Insights Analyst - Customer Experience Leader

NRG Energy, Inc.

NRG Energy, Inc. is seeking a Senior CX Insights Analyst to develop action-oriented insights that enhance customer experiences across brands. You will draft meaningful insights from diverse data sources to support the CX & Insights function within NRG Consumer Energy and related brands. You will collaborate with CX managers, leads, and analysts to deliver dashboards, reports, and compelling narratives. Strong research methods, data storytelling, and BI tool proficiency are essential for success #J-18808-Ljbffr NRG Energy, Inc.

Vacancy posted 3 days ago
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