Senior Defense Travel System (DTS) Customer Support Specialist

Position Title: Senior Defense Travel System (DTS) Customer Support Specialist (MANA2)

Location: San Diego, CA

Category: Contingent

Schedule (FT/PT): FT

Travel Required: NA

Shift: Day

Remote Type: On-site

Clearance required: Active Secret or above

Division: Aviation

Who is ACT1 Federal? ACT1 Federal LLC is a 100% employee-owned company. We’ve served the Department of Defense (DoD) for nearly thirty years. Our core missions include weapon systems engineering, logistics, space domain expertise, global defense and security, business and financial management for security assistance and major defense articles, as well as military training and arctic security. Join us!

***THIS POSITION IS CONTINGENT UPON CONTRACT AWARD***

Description : ACT1 Federal is currently seeking a Senior DTS Customer Support Specialist to act as the Organizational Defense Travel Administrator (ODTA) for the Travel Program.

  Responsibilities:

• Perform ODTA functions per DoDI 5154.31 Volume 3 and NAVSUP Instruction 4650.8 (Navy Defense Travel System).

• Provide high-level functional expertise on DTS requirements and processes and ensure compliance with current regulations and guidance including the DoD JTR, NAVSUPINST 4650.8, DoD FMR and Defense Travel Management Office (DTMO) guidance.
• Serve as a Subject Matter Expert (SME) and ensure accurate initiation, routing and approval of Travel Authorizations and Vouchers, as well as the voucher payment process.
• Ensure a completed and signed Authorizing / Certifying Officer Designation Form, and training certificates are on file prior to establishing approval rights and permissions in DTS.
• Monitor and communicate impacts of DTS Releases to the Government Task Lead(s) and FDTA(s) and develop appropriate written guidance to users, as necessary.
• Actively engage with DTMO’s Travel Assistance Center (TAC), to identify and resolve issues from the Major Command perspective.
• Update outstanding TAC trouble tickets and report to Government Task Lead(s).
• Research and resolve issues relating to DTS document processing, such as accounting system rejections, CBA reconciliations, outstanding obligations, cancellations, traveler payments and cross-organization funding.

• Generate, analyze and monitor DTS reports to ensure the accurate and timely processing of authorizations and vouchers in accordance with the DoD JTR.
• Perform administration functions in DTS, including maintenance of employee and Defense Travel Administrator profiles, permission levels and access, and routing lists.
• Provide travel help desk customer service support.
• Ensure all customer inquiries are responded to within one business day and monitored until resolved.
• Log all incoming inquiries and maintain report metrics.

• Bachelor’s degree in accounting, finance, economics or business administration.

• At least 3 years’ Defense Travel System (DTS) help desk and GTCC experience is required.

• Active Secret or above clearance is required.

Salary: $67,650 - $108,240 to align with education and experience.

· Medical/Dental/Vision Insurance

· ACT1 Employee Stock Ownership Plan (ESOP)

· Company Paid Life and AD&D Insurance

· Company Paid Short-Term Disability

· Voluntary Long-Term Disability

· Flexible Spending Accounts (FSA)

· Health Savings Account (HSA)

· 401K with employer match

· Paid Time Off

· Paid Holidays

· Parental Leave

· Military Leave

· Education, Training & Professional Development

· Voluntary Accidental Injury/Critical Illness/Hospital Care

· Voluntary Pet Insurance, Legal Resources, and Identity Protection

Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a ACT1 Federal or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

 All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local or international law.