Staff AI Voice Product Manager

About the Role We’re looking for a Staff Product Manager to join Canary’s AI Voice product — the system that powers intelligent, real‑time voice interactions between hotels and their guests. This role sits at the intersection of cutting‑edge AI and the day‑to‑day realities of enterprise hospitality, covering the full conversational AI lifecycle. If you’re technically deep, business‑minded, and take real ownership through delivery, let’s talk. Responsibilities Contribute to the strategy and roadmap for AI Voice — setting the vision for how Canary’s conversational AI handles guest interactions at scale, and making the calls on what ships and when. Proactively surface gaps in AI accuracy, resolution rates, and system performance before customers escalated, and turn those findings into a prioritized plan. Stay directly connected to enterprise hotel clients and internal stakeholders to translate real operational pain points — staffing constraints, call volume spikes, multilingual guests — into product improvements. Partner with Engineering, AI/ML, and Infrastructure to champion a platform‑first approach: high availability, low latency, and the ability to scale across thousands of properties. Define and track the KPIs that actually matter — resolution rate, accuracy, latency, containment — and use that data to drive decisions, not just report them. Bring engineering, sales, and customer success into alignment around shared goals, especially as new AI capabilities move from development into enterprise rollout. Qualifications 7+ years in product management, with a track record of shipping and scaling AI or conversational AI products in an enterprise SaaS environment. Real technical depth in conversational AI — LLMs, NLP, dialog management, and the infrastructure underneath — enough to lead conversations with engineers and make smart build‑vs‑buy calls. A track record of driving alignment across engineering, data science, and commercial teams without direct authority. The ability to connect AI performance to business outcomes. Experience staying close to enterprise customers and clear examples of how that changed what you built. Compensation Target cash compensation ranges from $250,000 – $300,000, including a fixed annual salary and a performance‑based bonus paid quarterly. This role also includes a stock option grant, subject to board approval. Actual compensation will be commensurate with the candidate’s skill level, experience, and specific work location. Benefits Canary Days: Each month we provide company‑wide days off to ensure there is at least one extended weekend or day off. Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget toward any purchases that help us achieve those goals. Professional Development Chats: We provide a budget to help drive cross‑functional professional development conversations across the organization. Travel Reimbursement: Team members can visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit toward your stay. Canary Technologies is an equal‑opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic. #J-18808-Ljbffr F-Prime Capital