Poll Worker Support Specialist

Overview Position: Poll Worker Support Specialist Industry: Hillsborough County Elections Office Assigned Work Location: Tampa, FL 33619 Pay Rate: $18/hr Hours: Monday to Friday 8:00am – 5:00pm Responsibilities Act as a liaison between Poll Workers and the Poll Worker Services and Training Department Process poll worker applications and payroll information Handle large volumes of inbound and outbound calls in a timely manner Answer questions and provide real-time support using webchat applications Follow communication scripts when handling a variety of topics Identify poll workers’ needs, clarify information, research issues and provide solutions via emails, phone calls and webchat Troubleshoot basic issues with online training activities Keep records of all conversations in our call center database in a comprehensible way Other duties as required Qualifications Two years direct clerical experience or an Associate’s Degree from an accredited two-year degree granting college or university Great customer services skills and phone etiquette Previous experience in a customer support role Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively General office practices and procedures Ability to speak, read and write English Ability to follow verbal and written instructions Ability to work overtime if required (long days and weekends if necessary) Ability to work independently and with others Passing score on typing and data entry pretesting Possession of a valid and current FL Driver License with no more than seven points #J-18808-Ljbffr StaffEx