US_West | Platform Engineer - DevOps_L2

ServiceNow Technical Lead

We are seeking an experienced ServiceNow technical lead to join our dynamic team. In this role, you will be responsible for designing, implementing, and optimizing ServiceNow solutions specifically for the telecommunications industry using the TSM and TSOM modules. You will work closely with clients and internal teams to deliver innovative solutions that streamline telecom operations and enhance service delivery.

Key Responsibilities:

• Lead the architectural design and implementation of ServiceNow solutions for telecom clients
• Develop and maintain solution blueprints, technical specifications, and integration designs
• Collaborate with clients to understand their business requirements and translate them into technical solutions
• Provide expert guidance on ServiceNow best practices, particularly in the telecom domain
• Mentor and guide junior team members on ServiceNow implementations
• Ensure solution designs align with client's business objectives and industry standards
• Conduct technical reviews and quality assurance checks on deliverables
• Stay updated on the latest ServiceNow releases and features, particularly those relevant to TSM and TSOM
• Participate in pre-sales activities, including solution demonstrations and proposal development
• Troubleshoot complex issues and provide escalation support

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years of experience with ServiceNow platform
• Strong understanding of ITIL processes and telecom industry standards
• Expertise in ServiceNow scripting, workflow design, and platform customization
• Experience with integrating ServiceNow with other telecom systems and tools
• Excellent problem-solving and analytical skills
• Strong communication and presentation skills
• Ability to work effectively in a team environment and lead technical discussions