Customer Success Specialist
HW Media
Customer Success Specialist
HousingWire is a leading information, data and intelligence company serving housing industry professionals. Through journalism, market data, events and HousingWire Intelligence, we help housing leaders make better decisions, faster.
As our intelligence platform and enterprise offerings continue to grow, we are looking for a relationship-driven Customer Success Specialist to help subscribers and enterprise teams maximize the value of the HousingWire ecosystem.
This role sits at the intersection of customer success, onboarding, product adoption and subscriber retention.
The Customer Success Specialist will lead white-glove onboarding experiences for enterprise and team subscribers, support adoption of HousingWire Intelligence dashboards and tools, and help customers translate housing market data into actionable business insights.
The ideal candidate is organized, proactive, personable and comfortable working directly with executives, analysts, sales teams and subscribers across the housing industry.
What You'll Do
- Lead white-glove onboarding for enterprise and team subscriptions
- Guide subscribers through HousingWire Intelligence dashboards, charts and tools
- Conduct live customer walkthroughs, training sessions and onboarding calls
- Develop onboarding workflows, customer resources and best practices
- Help customers apply HousingWire data and intelligence within their business workflows
Subscriber engagement & retention
- Identify opportunities to improve engagement and reduce churn
- Conduct customer interviews and feedback sessions to better understand subscriber needs
- Monitor customer health signals and proactively support at-risk accounts
- Surface customer insights, feature requests and friction points to internal teams
Subscriber growth & education
- Triage inbound subscriber and product inquiries
- Support prospective customers in understanding the best subscription solutions for their needs
- Identify opportunities for account expansion, team adoption and deeper platform engagement
- Lead recurring customer success sessions and product education webinars
- Introduce customers to new dashboards, charts, tools and platform capabilities
- Create customer-facing documentation, FAQs and educational resources
Cross-functional collaboration
- Partner closely with audience, product, sales and operations teams to improve the subscriber experience
- Ensure seamless communication and issue resolution across customer touchpoints
- Serve as an advocate for customer needs internally
What We're Looking For
- 25 years of experience in customer success, account management, onboarding or client services
- Strong communication and presentation skills
- Comfortable leading live demos, onboarding calls and customer training sessions
- Ability to explain data, dashboards and workflows in a simple, approachable way
- Highly organized with strong follow-through and attention to detail
- Empathetic, proactive and solutions-oriented mindset
- Experience working with SaaS, subscription or data products is a plus
- Interest in housing, real estate, mortgage or market intelligence is helpful but not required
Why Join HousingWire
You'll help shape how housing professionals engage with one of the industry's leading intelligence platforms while working closely with a collaborative team focused on growth, innovation and customer impact.
Compensation & Benefits
- Position level: Individual contributor.
- Salary range: base, depending on experience.
- Bonus: Eligible for performance-based bonus.
- 401(k) with employer match.
- Comprehensive benefits including medical, dental, vision and ancillary coverage options.
- Unlimited PTO plus Paid Parental Leave.
- Hybrid/remote work options, depending on location and business needs.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Success Specialist in Dallas, TX vacancy
$24 - $26 per hour
...Customer Success Specialist I - Dallas, TX Market Position Description The Customer Success Specialist I (CCS1) are stewards of long-term customer relationships. These roles are not transactional order-entry positions. While order processing and system work are important...SuggestedFull timeTemporary workR.S. Hughes
Dallas, TX1 day ago- ...provide front-line support for enrollments, registrations, and issuance processes, delivering world-class, white-glove service to customers and the sales organization. Reporting to the Guarantee Services Manager, you will build strong relationships with customers and internal...SuggestedFor contractors
- ...Customer Success Specialist BinSentry is an extremely fast-growing ag-tech company started in KW, Ontario - Canada. BinSentry is focused on providing solutions for the agriculture supply chain that help increase efficiency, reduce costs, and enhance profitability. As...SuggestedRemote work
$70k
...Rippling is seeking a Customer Success & Retention Specialist in Richardson, Texas. This role is pivotal in ensuring customer satisfaction and fostering long-term relationships. The ideal candidate should have over 2 years of experience in customer success and strong communication...SuggestedBase plus commissionRippling
Richardson, TX3 days ago$60k - $75k
...future of the $500B home healthcare industry. Technical Customer Support Specialist Location: Remote (EST hours) Type: Full-time Team:... ...product usability Collaborate closely with Customer Success to ensure a consistent and proactive support experience...SuggestedFull timeRemote workGrabJobs
Dallas, TX3 days ago- JobTread Customer Support Specialist (Full time/ On Location in Dallas, Texas/ Base Salary + Bonus) JobTread is searching for a Customer Support... ...needed Conduct product trainings via Zoom when Customer Success reps are unavailable Become a JobTread product expert and...Full timeWork experience placementFor subcontractorCasual workWork from homeFlexible hours
$18 per hour
AlphaGraphics in Richardson, Texas is looking for a Customer Service Rep who will serve as the primary point of contact for customers at our digital print center. The role includes managing inquiries, preparing estimates, and coordinating with the production team to ensure...Hourly pay- Trax USA Corp in Dallas, Texas is seeking a skilled Customer Success Analyst to support customers launching a new aviation SaaS platform. This mid-level role involves onboarding, troubleshooting, and providing ongoing support to ensure customer success. Candidates should...
- Triunity Software, Inc. is hiring a Customer Service Representative in Richardson, Texas. This position serves as the primary point of contact for customers at a digital print center. Responsibilities include managing inquiries, preparing estimates, processing orders,...
$58k - $68k
Job Description We are looking to hire a Customer Service Specialist to join our team. The ideal candidate will be responsible for working directly... ...,000 per year. Responsibilities Engage with the Customer Success team to both understand and advise of customer issues,...- ...Job Title: Customer Success Advisor - Logistics & Transportation Solutions Location: 12770 Coit Rd Dallas Texas, 75251 (In Office) About MW Logistics: MW Logistics is an award-winning, privately held third-party logistics (3PL) provider with nearly 25 years...Work at office
MW Logistics
Dallas, TX18 hours ago - ...across the U.S. And we did it all by listening to and investing in customers like you. Customers who want more than a dealer. Customers who... ...and dates; keep customers informed. Follow-up & Customer Success Send visit recap within 24 hours with agreed next steps and contacts...Local area
$71k
...About the Role Start your career in fintech in one of the country’s leading financial hubs. As a Customer Success Associate, you’ll build real experience in lending, compliance, and customer operations, while helping customers navigate important financial decisions with...Visa sponsorshipWork visaShift workFigure Lending
Dallas, TX13 hours ago$34.3k - $57.4k
...We are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust...Work at officeWolters Kluwer
Dallas, TX3 days ago- ...contribute to a safer, healthier, and more sustainable future. Apply now and help us make a difference with EHS Insight. Job Summary Customer Success Associate Customer Success is the key to ensuring our customers achieve their desired outcomes. As a Customer Success...Full timeWork at officeRemote workWork from home
EHS Insight
Dallas, TX1 day ago - Hunter Bentley - State Farm Agent in Garland, Texas is looking for an outgoing Agent Team Member. In this customer-focused role, you will establish relationships and follow up with clients, helping them understand their insurance options. Your responsibilities include...Flexible hours
- We’re hiring driven B2B Customer Service/Sales Representatives for our fast-growing marketing firm. You’ll work directly with business... ...Previous experience in sales, business development, or customer success preferred Strong communication, organizational, and interpersonal...
- ...and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and... ...continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are...Full timeTemporary workCasual workWork at officeLocal areaRemote work
- Sherwin-Williams is hiring a Customer Service Specialist in Mesquite, TX, responsible for assisting customers, preparing orders, and ensuring maximum... .... Join a dynamic team and contribute to customer satisfaction and operational success. #J-18808-Ljbffr Sherwin-Williams
- ...succeed while delivering exceptional service experiences? We’re looking for motivated individuals to join our growing team as Customer Success Associates. In this role, you’ll build meaningful relationships with clients, provide personalized support, and help customers...Full time
McQuade Organization
Syracuse, NY3 days ago $50k
...services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their... ...of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our...Work at officeLocal areaRemote workFlexible hours- Red7 is seeking a Customer Service Specialist in Dallas, Texas, to work directly with clients and ensure their business growth. The ideal candidate... .... Key responsibilities include engaging with the Customer Success team and monitoring product usage to identify improvement...
$50k
...outbound phone calls Lead discovery conversations to understand customer needs and position Echo's logistics solutions Deliver demos,... ...maintain strong pipeline discipline Set customers up for success through clear expectations and a smooth handoff after close...Work at officeRemote work$15 per hour
...Customer Service Representative (Bilingual) Speedy Cash – 3706 W Northwest Hwy, Dallas, TX 75220 As a Customer Service Representative... ...training, coaching, and development as we invest in your long‑term success. If you’re looking for an opportunity to advance at a fast‑...Hourly payFull timeTemporary workCasual workWork at officeLocal areaCcffamilyofbrands
Dallas, TX4 days ago$45k
...has delivered impressive revenue growth over the last few years, success which has been acknowledged and recognized by the tech industry... ...margins and looks to reinvest in building a more focussed customer support team across our existing marketing in the US & UK. In pursuance...Remote workGrabJobs
Irving, TX1 day ago- ...We are seeking a dedicated and customer-focused individual to join our team as a Customer Care Team Member. In this role, you will be... ...today and be a part of our commitment to customer satisfaction and success. On call rotation is a requirement of this position. Job Type:...Full time
RSI
Mesquite, TX2 days ago - ...certified professionals in the industry. We have always maintained a customer- first business model, which has helped transform our... ...to excellence, innovation, and customer satisfaction drives our success, and we're looking for a dynamic Sales Representative to join our...Contract workWork at officeLocal area
Data One
Dallas, TX1 day ago - ...Customer Success Representative (CSR) We're seeking a proactive and customer-centric Customer Success Representative (CSR) to join our growing team. As a CSR, you will be the primary contact for customers post-sale, responsible for onboarding, relationship management...
Intras Cloud Services
Dallas, TX2 days ago - ...Beck Technology, Ltd. is seeking a Client Onboarding Specialist in Dallas, Texas, to join our Customer Success team. This role involves executing a comprehensive onboarding plan for new clients and delivering exceptional customer service, primarily through virtual meetings...Remote workFlexible hours
Beck Technology Ltd
Dallas, TX1 day ago $28 - $30 per hour
...Job Summary: highly organized and customer-focused Account Coordinator to support restaurant... ...with Account Managers and Customer Success teams · Assist with ad-hoc operational... ...Weekly paycheck Dedicated Onboarding Specialist & Recruiter Access to Adecco’s Aspire...Hourly payTemporary workInternshipLocal areaShift workAdecco US, Inc.
Dallas, TX2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Specialist. Be the first to apply!
Related searches
- insurance customer service advisor Dallas, TX
- senior customer service advisor Dallas, TX
- customer service representative hiring Dallas, TX
- customer service representative data entry Dallas, TX
- customer associate Dallas, TX
- customer service representative 1st shift Dallas, TX
- customer retention representative Dallas, TX
- customer happiness specialist Dallas, TX
- customer advisor Dallas, TX
- virtual customer service advisor Dallas, TX