IT Support Specialist
Publishing Concepts, Inc.
Job Description
Job Description
Description:
Job Summary/Overview
IT Support Specialists provide technical support, advice, and assistance to associates and clients with technical, hardware, and software system problems. Specialists deal directly with end users and must effectively communicate answers in a way they can understand.
Essential Duties:
- Track and update all instances of support by creating IT tickets using ticket-tracking software Ability to diagnose basic IT and computer systems issues; hardware, software, networking, server, VPN and operator problems
- Knowledge and ability to administer and maintain client servers in a production environment
- Responsible for meeting Client Service (SLA) goals for our service ticket processing
- Good working knowledge of the Microsoft Business Technologies including: Windows Server (all versions), Active Directory, Exchange Server, Internet Information Services (IIS)
- Experience with LAN/WAN/VPN networks and network equipment (Cisco)
- Intermediate to Advanced experience with the Microsoft Office suite
- Service ticket processing, troubleshooting & research business application, PC, server and network hardware errors
- Possess working knowledge of common information technologies and systems
- Manage multiple projects simultaneously while maintaining high customer service standards
- Communicating complex concepts to a general audience
- Troubleshooting common IT problems
- Seeing the client’s technical issues to resolution in a professional and time efficient manner.
- Intermediate desktop/PC troubleshooting skills
Technical Skills:
- Expertise with Microsoft Products
- Office / Office 365
- Strong Knowledge of Computer Hardware (CompTIA A+ certification preferred)
- Intermediate Knowledge of Remote Desktop
- Intermediate Knowledge of Software Installation Procedures
- Strong skills in Email transport and Filtering technologies
Supervisory: No
Minimum education preferred of the position:
Bachelor's degree preferred, especially with a major in Business, Computer Science, Information Systems or Engineering, or equivalent work experience.
Minimum certification/license preferred of the position:
Annual security awareness training and familiarity of modern security standards.
Minimum experience preferred of the position:
One or more years’ experience required.
Physical Requirements:
Must be able to sit for long periods of time and lift up to 50 pounds.
#ZR
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the IT Support Specialist in Dallas, TX vacancy
- ...Description Job Description Position Overview: We are seeking a detail-oriented and proactive individual to join our IT Support team as an IT Support Specialist. In this role, you will provide technical support for our software products, helping users troubleshoot issues,...SuggestedHourly payInternshipWork at office
HomeVestors of America, Inc.
Dallas, TX22 days ago $45 - $70 per hour
...mission is to simplify financial solutions through reliable systems and responsive customer care. Were seeking a dedicated IT Support Specialist to join our remote tech team and help ensure smooth day-to-day operations across all our platforms. Position Overview The IT...SuggestedHourly payFull timePart timeWork at officeRemote workWork from homeHome officeRelocation packageFlexible hours- The IT Support Specialist will provide operational and technical support to computer users by focusing on installation and configuration of computers, printers, and peripheral equipment, assisting with support and troubleshooting for computers and networks, providing training...SuggestedWork at office
- ...attention to the details. About our team Our IT team keeps Island's employees productive... ...sure everyone has the Tools, access, and support they need to do their best work. We... ...We're looking for a hands‑on IT Support Specialist to join our team and play a key role in keeping...SuggestedWork at officeLocal areaRemote work
- ## IT Support Specialist IIApplylocations: 5430 Lyndon B Johnson Fwy Suite 1200 Dallas, TX 75240time type: Full timeposted on: Posted Todayjob requisition id: R15779**What’s Under the Hood**DriveTime Family of Brands is the largest privately owned used car sales finance...SuggestedFull timeTemporary workCasual workRemote work
- SI HoldCo is looking for an IT Support Specialist II based in Dallas, TX. You will deliver exceptional customer service and ensure positive end-user experiences through effective troubleshooting of technical issues. The ideal candidate will have over 4 years of desktop...
- ...membership reimbursement Career development and opportunities for advancement Charitable activities and more Position Purpose The IT Support Specialist II is responsible for delivering exceptional customer service and ensuring a positive end‑user experience through efficient...Night shiftWeekend work
- A dynamic consulting firm located in Dallas, Texas is seeking an IT Support Specialist. This role involves providing operational and technical support, installing and configuring systems, and resolving issues. The ideal candidate will have an associate degree or equivalent...Work at office
- An affiliate of Colossal is hiring an IT Support Specialist. The IT Support Specialist provides technical support for employees across all Colossal and affiliate locations. This role is responsible for end-user device setup, troubleshooting, and lifecycle management, as...Full timeCasual workWork at officeFlexible hours
- ...this model can empower employees (when they have the right support) to be savvy healthcare consumers and have a transformative... ...the entire healthcare system. About The Role We’re hiring an IT Support Specialist who will serve as the frontline of technical assistance across...Work at officeWork from homeFlexible hoursDay shift
- ...working together to accomplish our mission and uphold our values of People First, Unmatched Expertise, and Integrity Always. The IT Support Associate is responsible for providing first-level technical support to end-users, ensuring the smooth and efficient operation of...Work at office
$22 - $30 per hour
About The Role Knighted is looking for an IT Support Specialist to join our IT team in Dallas, TX and support the IT department and greater Knighted team. This role goes beyond traditional first‑level support; you'll serve as a reliable, self‑sufficient IT Support Specialist...Hourly payWork at officeLocal areaRemote workFlexible hours- A leading IT services provider in Dallas seeks an IT Support Specialist. In this role, you will deliver top-notch IT support to both onsite and remote end users, troubleshooting issues on various operating systems. You will also handle cybersecurity responsibilities to...Remote job
- The University of Texas Southwestern Medical Center is seeking an experienced Technical Support Specialist III. This role offers advanced support for desktops, printers, and mobile devices in a fully onsite environment within a hospital setting, requiring flexibility beyond...
$45 - $70 per hour
A financial services company is seeking an IT Support Specialist to join their remote tech team. The role involves providing technical support, troubleshooting software and hardware issues, and maintaining secure network connections. Candidates should have proven IT support...Remote jobHourly payFlexible hours- Dorsey & Whitney LLP is looking for a Technical Support Specialist to join our Information Services team in Dallas, TX. You will be the first point of contact for technical support regarding software, operating systems, and hardware. This role requires excellent customer...Work at office
- Haynes and Boone, LLP in Dallas is seeking a Technical Support Specialist to enhance user experience by providing desk-side hardware and software support. This role involves troubleshooting various IT issues, video conference support, and maintaining positive relationships...
- GuideIT, LLC in Dallas, TX, is looking for a full-time IT Service Desk Associate to provide computer service desk support. The role requires independent work with minimal supervision and strong technical troubleshooting abilities. Ideal candidates will have experience...Full time
- A consulting firm in Dallas is looking for a full-time IT Support Specialist to manage workstation and end user issues. The role involves configuring, implementing, maintaining, and supporting applications and software. Key responsibilities include resolving technical issues...Full time
- DriveTime Automotive Group is seeking an IT Support Specialist II based in Dallas, TX to provide expert-level support for technical issues. This full-time position involves diagnosing and resolving complex problems for employees across various locations. The ideal candidate...Full time
- ...user help requests within established procedures. Provides support through coordinating computer moves, add‑ons, changes, software... ...Management Scope: May supervise and/or lead activities of IT Support Specialist I/II; leads helpdesk and desktop teams on medium and high priority...Full timeWork at officeRemote workShift workWeekend workAfternoon shift
$22 - $30 per hour
Knighted Ventures is seeking an IT Support Specialist to join our team in Dallas, TX. This role supports the IT department and requires hands-on IT support experience. Successful candidates will enjoy a competitive pay rate between $22 - $30/hr. The role includes responsibilities...Work at office- Alliance Defending Freedom in Dallas, TX, is seeking an experienced IT Service Desk Specialist to provide advanced technical support across ministry platforms. The role involves resolving complex issues, documenting incidents, and ensuring timely service delivery. Ideal...Remote job
- Concentra in Addison, Texas, is seeking a Support Specialist I responsible for first-level assessment and resolutions. This role demands exceptional customer service skills as you manage daily support requests through various channels. The ideal candidate will have a High...Remote job
$22 - $30 per hour
Knighted is seeking an IT Support Specialist to join their team in Dallas, TX. The role involves providing comprehensive support for IT systems, diagnosing issues, and improving service delivery while using tools like FreshService. Candidates should have a strong foundation...Hourly payFull timeWork at office- Neara is looking for a Student Worker in IT to provide technical support to employees in Dallas, Texas. This part-time role entails supporting hardware and software issues and ensuring a smooth onboarding process for new hires. The ideal candidate should be currently enrolled...Part time
- Walmart is looking for a Specialist Technician based in Dallas, Texas. This role involves providing support for onboarding new employees and delivering L1/L2 technical support... ...The ideal candidate will have a background in IT, strong problem-solving skills, and the ability...
- Capitolis in Dallas, Texas is looking for a hands-on IT Support Specialist to keep employees productive. This role emphasizes technical problem-solving and excellent communication skills while serving as the primary contact for all IT needs. Ideal candidates will have at...
- Reveljobs is seeking an IT Help Desk Specialist in Dallas, Texas, to provide technical support in a healthcare environment. This role involves assisting internal users with account access, EMR/EHR systems, and basic hardware/software issues while ensuring HIPAA compliance...
- GuideIT in Dallas, TX is seeking a full-time IT Service Desk Associate to provide technical support for technology-related issues in a fast-paced environment. The ideal candidate has at least 1 year of experience in technical troubleshooting, particularly within service...Full time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Support Specialist. Be the first to apply!
Related searches
- IT specialist Dallas, TX
- executive IT support specialist Dallas, TX
- senior IT support specialist Dallas, TX
- it technical specialist Dallas, TX
- IT technician Dallas, TX
- computer operator Dallas, TX
- entry level IT support specialist Dallas, TX
- IT support specialist Dallas, TX
- support specialist Dallas, TX
- computer support specialist Dallas, TX