Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Retail Support Specialist

DSI Systems

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities
Customer Support
  • Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
  • Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
  • Troubleshoot wireless devices, network issues, and feature functionality.
  • Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
Retail Partner Support
  • Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
  • Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
  • Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.
Work Environment & Schedule Expectations
  • This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.
  • Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
  • Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.
Operational Excellence
  • Navigate multiple systems simultaneously while engaging with customers in real time.
  • Document all interactions thoroughly and accurately.
  • Adhere to company policies, compliance requirements, and privacy standards.
  • Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
  • Execute and maintain approved planograms for mobile devices and signage
  • Maintain inventory accuracy for display devices and fixtures
  • Add, remove, and reposition phones, fixtures, and promotional material per planogram updates
Collaboration & Communication
  • Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.
  • Share insights on recurring issues to improve processes and customer experience.
  • Maintain a positive, professional demeanor during all interactions.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Retail Support Specialist in Anchorage, AK vacancy
  •  ...Job Brief The Specialist for Retail Store will serve as the Brand Champion for all Company Programs. They will work closely with Store Marketing...  ...and programs driven properly. Tasks will include providing support, training, and development for the operational management... 
    Suggested
    Work at office
    Local area
    Remote work
    Relocation
    Relocation package
    Flexible hours
    Night shift

    BP

    Anchorage, AK
    2 days ago
  •  ...Computer Support Specialist I This position is anticipated to last approximately three months, with the possibility of extension based on business needs. Join Arctic Slope Regional Corporation (ASRC), Alaska's largest locally-owned company representing over 13,0... 
    Suggested
    Contract work
    Temporary work
    Work at office
    Immediate start
    Remote work
    Worldwide

    ASRC Energy

    Anchorage, AK
    22 hours ago
  •  ...SUMMARY This position is responsible for providing direct peer support to individuals and families who are unhoused or recently...  ...emergency shelters, and transitional programs. The Peer Support Specialist offers both one-on-one support and facilitates groups that build... 
    Suggested
    Permanent employment
    Work at office

    Catholic Social Services

    Anchorage, AK
    20 days ago
  • A travel service company is hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. The ideal candidate should have a friendly communication style and customer support experience, along... 
    Suggested
    Remote work

    Elevationtravelpartners

    Anchorage, AK
    22 hours ago
  • A travel service provider is seeking a Travel Customer Representative to support clients throughout their travel journey. Responsibilities include assisting with inquiries, bookings, and resolving issues. The ideal candidate has excellent communication skills and customer... 
    Suggested
    Remote work
    Flexible hours

    Getaway Travel Agency

    Anchorage, AK
    1 day ago
  •  ...(SBDC) is seeking a detail-oriented and highly organized professional to serve as SSBCI Tribal Operations Specialists. This position plays a key role in supporting the administration of the State Small Business Credit Initiative (SSBCI) Tribal program, with a focus on program... 
    Full time
    Contract work
    Work at office
    Immediate start
    Remote work
    Visa sponsorship

    University of Alaska Fairbanks

    Anchorage, AK
    a month ago
  •  ...Dreamstravelcr is seeking a Remote Travel Client Support Representative to assist travelers with their travel-related needs. This position involves providing support and ensuring a positive client experience through effective communication. The ideal candidate should... 
    Remote work

    Dreamstravelcr

    Anchorage, AK
    2 days ago
  • Akeela, Inc. in Anchorage seeks an organized clerical support specialist to assist the Program Manager with scheduling, data collection, policy administration, information distribution, and general office coordination in a fast-paced behavioral health environment. You... 
    Work at office

    Akeela, Inc.

    Anchorage, AK
    3 days ago
  • $18 - $19.6 per hour

    Campus Support Specialist The Campus Support Specialist is responsible for supporting the daily operations of the campus and assisting with administrative, operational, and student support functions. This role works closely with all departments to ensure institutional... 
    Hourly pay
    Full time
    Work at office
    Local area

    Charter College

    Anchorage, AK
    3 days ago
  • Benefits Information Full-time employees will enjoy a competitive benefits package with options for you and your family including: * Paid Time Off * Paid Holidays * 401(k) Matching * Health Insurance * Vision Insurance * Life Insurance * Health Savings Account *...
    Full time
    Work at office
    Local area
    Immediate start
    Worldwide
    Flexible hours
    Shift work

    GEO Reentry Services, LLC

    Anchorage, AK
    22 hours ago
  • A travel service agency is looking for a Travel Customer Representative to support clients throughout their travel experiences. This role involves responding to inquiries, assisting with bookings, providing destination details, and ensuring customer satisfaction. Ideal... 
    Remote job
    Flexible hours

    Inspired

    Anchorage, AK
    2 days ago
  • $27.46 per hour

     .... This position is being recruited for in Anchorage. Pay will be determined based on level of selected individual. IT Client Support Specialist 1 (Range 14) salary: $27.46 IT Client Support Specialist 2 (Range 16) salary: $31.54 What you will be doing: Provide desktop... 
    Work at office

    Holland America-Princess (Holland America Dawson City Inn)

    Anchorage, AK
    23 hours ago
  • $19 - $23 per hour

     ...Description Job Title: Retail Merchandising Specialist Location: Anchorage, AK Job Type: Part-Time Pay: $19-$23 per hour (rate based on market and relevant experience) Expected Hours: Varies, Project-Based Job Overview: Winston Retail is seeking a passionate... 
    Hourly pay
    Part time
    Monday to Friday
    Flexible hours
    Shift work
    Weekend work

    Winston Retail

    Anchorage, AK
    3 days ago
  • H&R Block is seeking a seasonal Operations Technical Specialist to support the operational readiness of tax offices across the network. In this role, you will ensure that offices are equipped and functional according to brand standards. Your responsibilities will include... 
    Seasonal work
    Work at office

    H&R Block

    Anchorage, AK
    2 days ago
  •  ...Job Description In your role as the Wholesale Operations Support Specialist II, at Pacific Alaska Wholesale (PAW), the wholesale arm of...  ...part of a dynamic and diverse culture. NWCI is a leading retailer to under-served rural communities and urban neighborhood markets... 
    Seasonal work
    Work at office
    Local area

    Pacific Alaska Wholesale

    Anchorage, AK
    19 days ago
  •  ...Retail Service SpecialistThe Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of... 
    Local area
    Flexible hours
    Shift work
    Night shift

    O'Reilly Auto Parts

    Anchorage, AK
    22 hours ago
  • $14 - $21 per hour

    Goodwill is seeking Store Clerks / Cashiers to assist with retail store operations, customer service, and processing sales transactions. Store Clerks are responsible for operating the cash register, handling cash and card payments, assisting customers with purchases, answering... 
    Hourly pay
    Full time
    Shift work
    Weekend work

    Goodwill

    Anchorage, AK
    4 days ago
  •  ...are one team.We build belonging.We are committed to a healthy future.Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around... 
    Local area
    Flexible hours
    Shift work
    Night shift

    Albertsons

    Anchorage, AK
    3 days ago
  • A Day in the Life: As a Night Stocker, you provide friendly, courteous, and helpful service. You keep the store looking filled and fresh by stocking and organizing merchandise on the shelves. You work with various approved tools throughout your shift Crew, Stocker, Night...
    Shift work
    Night shift

    Albertsons Companies

    Anchorage, AK
    1 day ago
  • $16 - $18 per hour

    Whole Foods Stockers and Receivers receive and unload deliveries, stock shelves, rotate perishable inventory, check expiration dates, organize backroom inventory, build displays, and maintain clean work areas. Overnight shifts focus on stocking, inventory organization,...
    Hourly pay
    Night shift

    Whole Foods

    Anchorage, AK
    2 days ago
  •  ...ensure there's no misuse of spells and wizardry around theft Support the maintenance of the mother ship; you'll help keep the stock...  ...Leader WHAT YOU'LL NEED Previous experience working in a retail environment. If you love music and pop culture, you're in the... 
    Full time

    Boxlunch & Hot Topic

    Anchorage, AK
    22 hours ago
  •  ...inspire and bring about positive development. Our program PacCares supports and partners with organizations that align with our internal...  ...range between 20-40 hours per week is required. As a National Retailer, flexibility with work schedule (able to work weekends, nights,... 
    Full time
    Part time
    Work at office
    Night shift
    Weekend work

    Pacsun Careers

    Anchorage, AK
    22 hours ago
  • $100k

     ...Enjoy the flexibility of a fully remote role. Say goodbye to long commutes and hello to work-life balance. Industry-Leading Support: Comprehensive, hands-on training to help you hit the ground running. A streamlined, proven sales process designed for success... 
    Full time
    For contractors
    Remote work

    Stratford Davis Staffing Llc

    Anchorage, AK
    22 hours ago
  • $16 - $22 per hour

     ...receiving deliveries, stocking shelves, organizing inventory, and supporting store operations. Stockers are responsible for unloading trucks...  ...procedures and safety guidelines while working in a fast-paced retail and warehouse environment. Full-time and part-time employees... 
    Hourly pay
    Full time
    Part time
    Shift work
    Night shift
    Early shift

    Whole Foods

    Anchorage, AK
    2 days ago
  • $15 - $21 per hour

    Family Dollar is seeking Warehouse Workers to assist with receiving, storing, picking, packing, and shipping merchandise in a distribution center environment. Warehouse Workers are responsible for unloading trucks, sorting merchandise, scanning inventory, picking store ...
    Hourly pay
    Full time
    Shift work
    Night shift

    Family Dollar

    Anchorage, AK
    1 day ago
  •  ...Job Title Retail, Store Ops Job Description A Day in the Life: Our sales and store support teams, also known as clerks in the grocery world, play an important part in ensuring our stores are clean, organized, and shoppable so that our customers can find exactly... 
    Weekly pay
    Local area
    Flexible hours

    Albertsons

    Anchorage, AK
    3 days ago
  •  ...organizing products within the store. You will ensure that all items are displayed attractively and are easily accessible to customers, supporting a positive shopping experience and efficient store operations. Key Responsibilities: - Stock and replenish merchandise on... 

    Lowe's

    Anchorage, AK
    4 days ago
  •  ...Retail Inventory Specialist - Part Time CROSSMARK is a leading sales and marketing services company in the consumer goods industry that expertly guides our clients along "The Way to Market" by delivering growth solutions with exceptional service. Our expertise spans... 
    Weekly pay
    Extra income
    Permanent employment
    Part time
    Casual work
    Worldwide
    Monday to Friday
    Flexible hours

    CROSSMARK

    Anchorage, AK
    1 day ago
  • The University of Alaska Anchorage (UAA) is recruiting for an Admissions Support Representative. The Office of Admission is frequently the first point of contact for many students. We communicate with them to efficiently offer admission to the University and guide them... 
    Full time
    Work at office
    Immediate start
    Visa sponsorship

    University of Alaska

    Anchorage, AK
    4 days ago
  • $865 - $1,195 per month

    A logistics company in Anchorage is seeking a Transportation Support Coordinator to assist drivers and dispatchers from home. This role involves organizing schedules, providing updates, and helping resolve common dispatch issues. Ideal candidates will have strong communication... 
    Remote work

    American Logistics Authority

    Anchorage, AK
    3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Retail Support Specialist. Be the first to apply!