Patient Access Rep

Patient Access Representative

The Patient Access Representative is responsible for all aspects of the registration process, insurance verifications, patient collections, referrals and scanning documents into the EPM system. Essential functions include:

• Providing excellent customer service to internal and external customers through prompt response and courteous communication within 24 hours of the request.
• Verifying all insurances as necessary to ensure accurate eligibility for coverage of treatment.
• Effectively collecting patient co pays for their visit or collecting patient balance as needed.
• Maintaining departmental goals and productivity parameters as set forth by Care Coordination Manager.
• Assisting patients with filling out paperwork, questions or concerns regarding insurance, or balances.
• Covering co-workers and cross training as necessary to meet the needs of the clinic.

Other duties include:

• Assisting team members as needed.
• Other duties as assigned.

Knowledge/Skills/Abilities required:

• High School Diploma or GED required.
• 2 years of medical office or customer service experience preferred.
• Excellent computer/10-key skills.
• Knowledge with Word and Excel systems.
• Excellent interpersonal communication skills and customer service skills.
• Ability to maintain quality control standards.
• Ability to meet deadlines.
• Knowledge of EHR system is a plus.
• Type at least 40 WPM.
• Ability to multi-task and prioritize.
• Ability to remain calm under pressure.
• Knowledge of HIPAA and OSHA requirements.

Physical and/or mental requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must work well under pressure.
• Must be able to read, understand and follow oral and written instruction.
• Ability to communicate via telephone and written word to give and receive information to and from patients and coworkers.
• Ability to move about a clinic setting.