Program Manager

The Program Manager owns the successful strategy execution, coordination, and delivery of a portfolio of related projects for enterprise-level clients and is focused on achieving key business outcomes. The Program Manager develops the plan and direction, aligns cross-functional workstreams, and ensures that the combined output delivers measurable customer and business value. Key Responsibilities Strategic Planning & Mapping Define and maintain the overall program structure, vision, and multi-quarter roadmap. Translate business objectives into program goals, success criteria, and measurable outcomes. Prioritize and sequence workstreams based on strategic impact, dependencies, and resource constraints. Cross-Workstream Collaboration Coordinate multiple workstreams (e.g., Strategic Consulting, AI scenario development, LMS implementation, content development, integrations, change management). Ensure alignment between business objectives, timelines, and delivery execution across all projects. Manage interdependencies across projects and teams to prevent siloed decision-making and delivery conflicts. Governance & Decision-Making Establish and enforce consistent governance across all projects (standards, processes, reporting, escalation paths). Drive program-level decision-making and elevate issues that impact scope, timeline, budget, or strategic alignment. Facilitate cross-functional forums (steering committees, working groups) to resolve conflicts and align priorities. Risk, Dependency & Issue Management Identify, assess, and mitigate cross-project risks and issues that could derail program outcomes. Maintain a living risk register and dependency map, with clear ownership and mitigation plans. Proactively surface and resolve blockers that span multiple teams or systems. Stakeholder & Executive Communication Provide program-level reporting to executives and stakeholders (status, risks, decisions needed, value tracking). Tailor communication to audience: tactical updates for delivery teams, strategic narratives for leadership. Build and maintain strong relationships with key stakeholders across functions (Product, Engineering, L&D, HR, Customer Success, etc.). Value Realization & Continuous Improvement Align program outcomes with customer success and business value realization (adoption, efficiency gains, revenue impact, etc.). Define and track value realization metrics post-delivery to ensure benefits are achieved. Continuously improve program processes, templates, and tools based on lessons learned and feedback. Key Skills Thrives in ambiguity. Able to influence without authority, and has a track record of turning complex, multi-team initiatives into coherent, executable plans. Thinks strategically and systemically and can connect day-to-day work to long-term business goals, see interdependencies and optimize the whole, not just individual projects. Operates as a servant leader, removes blockers, empowers teams, and fosters psychological safety. Is decisive in uncertainty and comfortable making recommendations with incomplete information. Uses metrics to drive data-informed decisions, not just status reporting. Required 7+ years of experience in program/project management, with at least 3+ years managing multi-project programs in a SaaS, tech, or professional services environment. Proven track record of delivering complex, cross-functional programs (e.g., platform implementations, product launches, enterprise transformations). Strong understanding of program management frameworks (e.g., PMI, Agile/SAFe, hybrid models) and tools (e.g., Jira, MS Project, Smartsheet). Excellent communication, facilitation, and stakeholder management skills, with the ability to influence at all levels. Demonstrated ability to think strategically while staying grounded in execution details. Preferred Experience in Learning & Development, HR Tech, or AI technology(e.g., LMS implementations, content platforms). Pharma sales enablement project management and/or program management experience PMP, PgMP, or equivalent certification; Agile/SAFe credentials a plus. Background in change management, organizational design, or process improvement. Experience working in small to mid-sized companies (50–200 employees) where roles are demanding, fluid, and impact is high Unboxed team members benefit from our comprehensive compensation and rewards program which includes: Competitive salary and benefits Ample paid time off Dynamic and convenient office location – unlimited snacks, casual dress code, covered parking and gym on site Open communication and a commitment to fostering teamwork across the organization Salary Range: $115,000 - $150,000 annually #J-18808-Ljbffr Unboxed Training & Technology