Customer Service Representative

Job Description

Job Description

Customer Service Representative

Stack Heating, Cooling, Plumbing, and Electrical is a family owned business proudly serving the Cleveland area for over 48 years. We consider our technicians to be more than just employees; they are integral members of our family. We deeply value their expertise, dedication, and alignment with our vision. Ensuring our team is always on top of industry trends, our facility includes a state-of-the-art, hands-on training room equipped with the latest technology. With this, we take pride in being the trusted specialists for home comfort and continue to be a friendly presence in our community.

We are currently looking for a dynamic CSR to join our team! We believe in creating a positive, energetic experience for our customers from the moment they call. Our team is friendly, enthusiastic, and always ready to deliver exceptional service with a smile-literally!

We're seeking like-minded individuals who are passionate about helping others and can bring a positive, can-do attitude to every interaction. If you're a self-motivated, upbeat professional who thrives on making a difference, we want to hear from you!

What do we bring to the table?

• Comprehensive Benefits Package:
  • Medical and Dental coverage (75% covered for employee, 50% covered for dependents)
  • Long Term Disability insurance (100% covered by employer)
  • Paid vacation, holidays and time off
  • • Your BIRTHDAY is a PAID a holiday!
  • Paid leave for Bereavement and Jury Duty
  • 401(k) with 4% company match
  • Optional supplemental insurance

• Career Advancement: We're committed to your professional growth and career development
• Join a Trusted Team: Be part of a company with a strong reputation and loyal customer base
• Team Spirit : Enjoy events and team-building activities designed to foster camaraderie and fun!

• • Company sponsored outings
  • Breakfast snacks in the winter
  • Hot Dog Fridays in the summer

What will you be doing? As a Customer Service Representative, you will be the first point of contact for our customers, handling inbound phone calls and delivering exceptional service to meet their needs. Your role will focus on growing our customer base by providing helpful, friendly, and efficient support. You'll work in a dynamic, team-oriented environment, collaborating with colleagues to ensure customer satisfaction. Your positive attitude and attention to detail will be key to your success in this role.

Required Qualifications:

• 2+ years administrative/customer service experience
• High school diploma or its equivalent
• Strong work ethic and positive attitude
• Proficient in Microsoft Office: Word, Excel, Outlook
• Prioritization and organizational skills
• High attention to detail with the ability to complete tasks and follow through
• Works successfully in a fast paced environment
• Professional and energetic communication
• HVAC or related industry experience a plus

Candidates will be required to pass a background check and drug screening upon being given a conditional offer of employment