Customer Service & Operations Coordinator

Customer Service & Operations Coordinator

Location: Summerlin - Las Vegas, NV

Position: Full-time, in-office

Compensation: $60-70k based on experience

Position Overview

Whitestone International is seeking an experienced Customer Service & Operations Coordinator to help manage customer accounts, process orders, and coordinate shipments. This position will work with customers, suppliers, warehouses, and transportation partners to keep orders moving from entry through delivery and invoicing.

The ideal candidate is organized, detail-oriented, and able to manage multiple priorities independently in a fast-paced import environment.

Responsibilities

• Serve as a primary contact for customer questions and order updates.
• Create and maintain sales orders, purchase orders, invoices, packing lists, and related documents.
• Track production, ocean containers, domestic shipments, ETAs, and deliveries.
• Coordinate shipments with customers, suppliers, warehouses, freight forwarders, and carriers.
• Maintain accurate information in NetSuite, spreadsheets, and internal tracking systems.
• Prepare open-order reports and other recurring customer reports.
• Proactively communicate delays, discrepancies, and delivery issues.
• Investigate and help resolve shortages, damages, rejected deliveries, and customer claims.
• Review orders and documents for accuracy, including quantities, pricing, shipping details, and customer requirements.
• Follow orders through delivery and invoicing to ensure timely completion.

Qualifications

• Previous experience in customer service, order management, logistics, distribution, or sales operations.
• Import, logistics, or wholesale distribution experience strongly preferred.
• NetSuite experience preferred; experience with another ERP system accepted.
• Proficiency with Microsoft Excel or Google Sheets.
• Strong written and verbal customer communication skills.
• Excellent organization, attention to detail, and follow-through.
• Ability to manage multiple orders and deadlines with limited supervision.
• Strong problem-solving skills and a willingness to take ownership of issues through resolution.

The right candidate will be proactive, dependable, and comfortable coordinating across multiple teams to provide customers with accurate information and reliable service.