General Manager (Hospitality) | Everhome Suites | Cheyenne, WY

Job Description

Job Description

About ARK Hospitality & Everhome Suites

At ARK Hospitality , our vision is to positively impact, and our mission is to raise the bar on what Relationships, Reputation, and Returns mean in hospitality.

We believe exceptional guest experiences begin with strong leadership, engaged teams, disciplined execution, and a culture built around service and accountability. ARK Hospitality manages and supports a growing portfolio of Choice Hotels properties and is dedicated to developing hospitality leaders who deliver results for owners, guests, employees, and communities.

This opportunity is based at Everhome Suites Cheyenne , a modern extended-stay brand within the Choice Hotels family designed to help guests feel at home whether they stay for a week, a month, or longer.

About the Opportunity

ARK Hospitality is seeking a hands-on, service-driven General Manager to lead operations at Everhome Suites Cheyenne .

Located just minutes from F.E. Warren Air Force Base , Downtown Cheyenne, and major government, healthcare, and business centers, Everhome Suites serves military personnel, project-based workers, healthcare professionals, government travelers, and guests seeking apartment-style accommodations for extended stays.

This is an exceptional opportunity for a hospitality leader who enjoys building high-performing teams, developing future leaders, creating memorable guest experiences, and driving strong financial results.

The ideal candidate is a visible and engaged leader who thrives in a hands-on environment and understands that hotel leadership requires both strategic thinking and operational excellence.

About Everhome Suites Cheyenne

Everhome Suites Cheyenne is a newly built all-suite extended-stay hotel offering apartment-style accommodations designed for long-term comfort and affordability.

Each guest suite features:

• Fully equipped kitchen
  
• Dedicated work area
  
• Complimentary high-speed WiFi
  
• Spacious living environment
  
• Pet-friendly accommodations
  

Located near I-80 and I-25, the hotel offers convenient access to:

• F.E. Warren Air Force Base
  
• Downtown Cheyenne
  
• Cheyenne Regional Medical Center
  
• Wyoming State Capitol
  
• Union Pacific Railroad
  
• Frontier Mall
  
• Cheyenne Botanic Gardens
  
• Curt Gowdy State Park
  
• Medicine Bow-Routt National Forest
  

Guests also enjoy:

• Homebase Market
  
• Fitness Center
  
• Self-Service Laundry
  
• Weekly and Long-Term Stay Options
  
• Tesla Demo Drive Program
  

Position Summary

The General Manager is responsible for overseeing all aspects of hotel operations in accordance with ARK Hospitality's vision, mission, and core values.

This position is accountable for:

• Financial performance
  
• Guest satisfaction
  
• Team development
  
• Brand compliance
  
• Operational excellence
  
• Sales support
  
• Property maintenance
  
• Community engagement
  

The General Manager serves as the property's primary leader and is ultimately responsible for creating a culture that supports both exceptional guest experiences and strong ownership returns.

Key Responsibilities
Hotel Operations & Leadership

• Lead all aspects of hotel operations including Front Desk, Housekeeping, Maintenance, Laundry, Guest Services, and overall property performance.
  
• Recruit, hire, train, coach, mentor, and develop team members.
  
• Create a positive, service-focused culture centered on accountability and hospitality.
  
• Meet daily with department leaders and team members to review priorities, challenges, and opportunities.
  
• Maintain a visible leadership presence throughout the hotel and actively engage with guests and employees.
  
• Conduct team meetings, performance discussions, coaching sessions, and development planning.
  
• Support leadership development and succession planning efforts.
  
• Ensure all departments are operating efficiently while maintaining brand and company standards.
  

Financial Management

• Manage hotel budgets, forecasting, payroll, labor costs, and operational expenses.
  
• Maximize hotel revenue and profitability opportunities.
  
• Monitor key performance indicators, including:
  • Occupancy
    
  • ADR
    
  • RevPAR
    
  • Labor Productivity
    
  • Guest Satisfaction
    
  • Profitability
    
• Review financial reports and implement strategies to improve performance.
  
• Manage purchasing controls, expense management, and inventory oversight.
  
• Ensure proper banking, cash-handling, and administrative procedures are followed.
  

Guest Experience

• Deliver exceptional guest service standards across all departments.
  
• Respond promptly and professionally to guest concerns and service recovery situations.
  
• Monitor online reviews, guest satisfaction scores, and reputation-management platforms.
  
• Create an environment that encourages repeat business and long-term guest loyalty.
  
• Ensure extended-stay guests receive consistent support throughout their stay.
  

Property Maintenance & Quality Assurance

• Inspect guest rooms, public areas, and back-of-house spaces regularly.
  
• Ensure cleanliness, safety, and maintenance standards are consistently met.
  
• Oversee preventative maintenance programs and vendor relationships.
  
• Ensure compliance with Choice Hotels brand standards.
  
• Support emergency preparedness and life-safety programs.
  
• Maintain compliance with all health, safety, licensing, and regulatory requirements.
  

Sales & Community Engagement

• Support local sales initiatives that drive occupancy, ADR, and long-term room-night production.
  
• Build relationships within the Cheyenne community and with key demand generators.
  
• Develop relationships with:
  • Military organizations
    
  • Government agencies
    
  • Construction companies
    
  • Healthcare providers
    
  • Corporate employers
    
  • Relocation companies
    
  • Community organizations
    
• Partner with sales and revenue-management teams to maximize hotel performance.
  
• Actively participate in community events, networking activities, and local business engagement opportunities.
  

Requirements

Required Qualifications

• Previous hotel leadership experience as:
  

  • General Manager
    
  • Assistant General Manager
    
  • Operations Manager
    
  • Department Head
    
• Strong understanding of hotel operations and guest-service standards.
  
• Experience managing budgets, forecasting, labor expenses, and financial performance.
  
• Strong leadership, coaching, and employee-development skills.
  
• Excellent communication and interpersonal skills.
  
• Ability to build relationships with guests, employees, owners, vendors, and community stakeholders.
  

• Proficiency with:
  

  • Microsoft Excel
    
  • Microsoft Word
    
  • Outlook
    
  • PowerPoint
    
• Ability to work flexible schedules, including weekends, holidays, and on-call responsibilities.
  
• Ability to lift up to 25 pounds occasionally.
  

Preferred Qualifications

• Extended-stay hotel experience.
  
• Choice Hotels experience.
  

• Experience with:
  

  • Everhome Suites
    
  • WoodSpring Suites
    
  • Home2 Suites
    
  • Staybridge Suites
    
  • Homewood Suites
    
  • TownePlace Suites
    
  • Similar extended-stay concepts
    
• Experience leading multiple hotel departments simultaneously.
  

• Strong understanding of:
  

  • Occupancy management
    
  • ADR
    
  • RevPAR
    
  • Revenue strategy
    
  • Labor planning
    
  • Profitability initiatives
    
• Bachelor's degree in Hospitality Management, Business, or a related field preferred.
  

What Makes This Opportunity Unique

• Lead a newly built extended-stay property within the rapidly growing Choice Hotels family.
  
• Play a critical role in establishing the property's culture and market presence.
  
• Support military, healthcare, government, corporate, and project-based travelers.
  
• Enjoy meaningful autonomy while receiving support from experienced hospitality leadership.
  
• Opportunity for future career growth within ARK Hospitality's expanding portfolio.
  
• Be part of a company focused on leadership development and building long-term careers.
  

Benefits

Compensation & Benefits

• Competitive base salary + performance-based incentives
  
• Career growth opportunities within a growing hospitality organization
  
• Collaborative and supportive team environment
  

Perks & Benefits

ARK Hospitality offers a comprehensive benefits package, including:

• 401(k) with company match
  
• Health, dental, and vision insurance
  
• Paid time off (PTO)
  
• Professional development and career growth opportunities
  
• Ongoing training and leadership development
  
• Wellness programs
  
• Collaborative, team-driven culture
  

More About ARK Hospitality

ARK Hospitality's vision is to positively impact , and its mission is to raise the bar on what relationships, reputation, and returns mean in hospitality.

We are passionate about owner results and believe that exceptional hospitality starts with exceptional people. Through leadership, accountability, intentional culture, and operational excellence, we create environments where employees thrive and guests feel at home.

If you are a hospitality leader who enjoys building teams, improving guest experiences, driving financial performance, and developing future leaders, we encourage you to apply today.