EAP Triage Counselor - Remote

Position Summary

We are currently seeking an EAP Triage Counselor to work remotely. The role is a full‑time, non‑exempt position working Monday‑Friday 1:30 PM – 10:00 PM EST. The primary responsibility is telephonic EAP counseling—providing intake, assessment, clinical consultation, short‑term counseling, crisis intervention, case management, and management consultation to employee and dependent clients.

What you’ll do

• Perform clinical work including intake, assessment, crisis management, short‑term counseling, resource referrals, and case‑management follow‑up.
• Provide clinical services at the point of employee or dependent client interface, telephonically, in office, or on the customer workplace site.
• Provide management and organizational consultations to employer customer contacts and respond to workplace trauma, crisis, and loss.
• Enter relevant client data into the EAP Expert database system immediately following service.
• Perform other related duties as needed and maintain a high level of productivity.

What you’ll have

• Master’s Degree in Social Work, Counseling, or Psychology (required).
• Currently Licensed or License eligible in a Mental Health profession.
• Outstanding interpersonal, communication, organizational, and problem‑solving skills.
• Strong customer service skills.
• Previous EAP experience and/or Certified Employee Assistance Professional (CEAP) preferred.

Company Perks

• Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance.
• Desirable work schedules with a generous amount of paid time off.
• 401(k) retirement program with company match.
• Employee Assistance Program benefits for you and your family.
• …and many more!

AllOne Health is an AA/EO employer and actively seeks candidates from diverse backgrounds.

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Other

Industries

• Mental Health Care