Patient Service Rep - Columbia Clinics (Click For Locations)

Shift Monday - Friday, days - exact hours may vary based on clinic Department Columbia based clinics Compensation Base Pay Range: $15.81 - $24.92 per hour, based on experience Choose Between Sign-On Bonus -OR- Retention Rewards Sign-On Bonus: $1,000 About the Job MU Health Care is looking for a dynamic and compassionate individual to join our team as a clerical support specialist. The ideal candidate is a problem-solver with excellent guest relations skills, ready to collaborate with patients, families, and staff to ensure a seamless experience. This role requires thriving in a fast‑paced environment, maintaining a positive attitude, and committing to our Culture of Yes to Care, Deliver, Innovate, and Serve. Responsibilities Collaborate with patients, families, and staff to handle and resolve problems that may occur during visits. Communicate expected delays to patients and ancillary service departments. Greet, escort, and answer phone system calls; handle and direct calls to appropriate areas; place calls as requested by the supervisor, using excellent guest relations skills. Maintain the general appearance of waiting rooms, reception areas, and offices; straighten magazines, chairs, and other light furniture; maintain working knowledge of office equipment (fax, copiers, phones, etc.). Request, prepare, and ensure completeness of patient medical records and physician orders. Validate patient demographics, insurance, pre‑certification, prior authorization, and referrals; manage copay collections; prepare accurate billing documents using ICD‑9, CPT‑4 coding, and managed care plans; obtain signatures; process hold bills. Perform patient check‑in, check‑out, batching, scheduling, bumping, canceling, and no‑showing of appointments; maintain bed control; conduct bedside patient interviews. Effectively utilize computer applications such as IDX/GE, PCS, Cerner, etc. Depending on location and assigned area, prepare patients for examinations by taking and recording vital signs, printing medication lists, and other related tasks. Perform point‑of‑care testing, maintain POC equipment and supplies, and keep equipment and controls in working order. Complete unit/department‑specific duties and expectations as outlined in department documents. Required Qualifications High school diploma or an equivalent combination of education and experience providing comparable knowledge, skills, and abilities. Six (6) months of experience with frontline customer service and guest relations duties and skills. Preferred Qualifications Prior experience in a health‑care setting (hospital admissions, registration, medical office) and familiarity with medical terminology preferred. Additional license/certification requirements as determined by the hiring department. Physical Demands This position may require repetitive movements and interaction with patients; duties may change at any time with or without notice. Equal Employment Opportunity The University of Missouri is an Equal Opportunity Employer. #J-18808-Ljbffr MU Health Care