Director of Outpatient Services

Job Description

Job Description:\n\nDescription: POSITION SUMMARY The Director of Outpatient Services provides leadership, strategic direction, and oversight of outpatient clinical programs and continuity of care services across Centennial’s catchment area. This role supports the development, implementation, and ongoing enhancement of outpatient and clinical service lines, including case management, youth mentorship, peer support services, therapeutic services, judicial and competency-based programs, and substance use treatment services. ESSENTIAL DUTIES AND RESPONSIBILITIESProvide strategic and operational leadership for outpatient clinical services by fostering a collaborative, inclusive, and mission-driven culture across the agency. Provide direct clinical services at a level determined by the Chief Clinical Officer based on program and team needs. Lead, supervise, mentor, and support Clinical Supervisors and outpatient staff across the agency’s service area, including recruitment, onboarding, training, performance management, and professional development. Oversee the development, implementation, expansion, and continuous improvement of outpatient clinical programs and service lines, ensuring alignment with community needs, agency goals, evidence-based practices, and regulatory requirements. Monitor program performance and clinical operations through dashboards, audits, and data analysis to support quality improvement, productivity, caseload management, level-of-care determinations, and client engagement strategies. Provide oversight of clinical quality assurance activities, including documentation reviews, treatment plan approvals, fidelity monitoring, and compliance with agency, state, federal, and ethical standards. Develop, implement, and maintain policies, procedures, workflows, and clinical practice guidelines related to outpatient and clinical services. Partner with leadership and operations teams to support staffing models, scheduling, workflow coordination, and resource allocation to meet organizational and community needs. Oversee staff and leadership training initiatives, including clinical onboarding, mentorship programs, and continuing education opportunities. Provide oversight and coordination of graduate internship and practicum programs, including collaboration with academic institutions and maintenance of required documentation. Support program budgeting, financial stewardship, reporting, and operational planning in partnership with program and executive leadership. Collaborate with internal and external stakeholders to strengthen community partnerships, improve care coordination, and integrate services across programs and agencies. Represent the agency through community engagement, outreach activities, and professional collaboration opportunities that promote agency services and mission. Participate in the agency’s rotating Administrator-On-Call schedule supporting 24/7/365 emergency response operations. Travel throughout the agency’s service area and to other locations as needed to support program operations and leadership responsibilities. Perform other duties as assigned.Oversee compliance with payer, accreditation, and regulatory requirements, including Medicaid, Medicare, commercial insurance, state behavioral health regulations, and applicable grant-funded program requirements.Utilize data and outcome measures to evaluate program effectiveness, support strategic decision-making, and drive continuous quality improvement initiatives.Collaborate with executive leadership on strategic planning initiatives, service expansion opportunities, workforce development strategies, and organizational performance goals.Promote a culture of diversity, equity, inclusion, belonging, and culturally responsive care throughout outpatient and clinical service delivery.Support recruitment, retention, succession planning, and leadership development efforts to ensure workforce stability and clinical excellence.Participate in incident review processes, risk management activities, sentinel event reviews, and corrective action planning as needed. SUPERVISORY RESPONSIBILITIES Responsible for the direct and indirect supervision of Clinical Supervisors, Program Managers, licensed and unlicensed clinical staff, interns, and ancillary personnel within assigned service lines. Responsible for hiring, coaching, performance management, disciplinary action, employee engagement, succession planning, and staff development. The Director may supervise up to 15 staff at any given time between clinical and non-clinical team members.Requirements: EDUCATION Master's degree in Social Work, Counseling, Marriage and Family Therapy, Psychology, or a related behavioral health discipline that leads to licensure under Colorado Mental Health Practice statutes. CERTIFICATES, LICENSES, REGISTRATIONS, SPECIAL SKILLSFully independent and unrestricted license in the State of Colorado as LCSW, LPC, LMFT or Psychologist. Dual licensure as LAC preferred.Must maintain unrestricted licensure and all continuing education requirements throughout employment.Bilingual skills welcome. EXPERIENCE Experience managing multiple programs, budgets, clinical operations, quality improvement initiatives, and multidisciplinary teams. Experience with Medicaid-funded behavioral health services, value-based care initiatives, integrated care models and community mental health center operations strongly preferred. Preferred experience of five years’ of advanced clinical practice and four years’ clinical supervision of candidate-level and ancillary staff, or clinical program development experience, as defined by: (a)Experience in a community mental health center or other behavioral health entity, which includes supervision and program development or management. (b)Experience in a licensed psychiatric facility, which includes clinical supervision and program development or management. (c)Experience in a Mobile Crisis Unit or Crisis Stabilization Unit, which includes clinical supervision and program development or management. Candidates who do not meet the preferred years of experience may be considered if they demonstrate the requisite skills, competencies, and a proven ability to successfully perform the duties of the position. COMPETENCIES The following list describes the knowledge base and skills required for the position of Director. All individual competencies are factored at relative strengths and emphasis within each designation.Broad Clinical Knowledge Base: Demonstrated ability to formulate differential diagnoses using the DSM V; familiarity with broad range of behavioral health concerns, including substance misuse. Experience with severe and persistently mentally ill populations, children and families, and general adult consumers of behavioral health care. Extensive experience in crisis evaluation and suicide prevention activities. Rapid and logical decision making and judgment skills. Computer Competency: Computer literacy to include advanced skills in e-mail communication, word processing, and spreadsheet configurations.Supervisory Skill: Train, supervise, evaluate, reward and discipline employees; develop and foster team values; value diversity and team engagement and participation.Proficiency in Writing: Demonstrated ability to author written documentation, to include office memos, inter-agency correspondence, and clinical reviews that reflect conceptual as well as grammatical integrity. Verbal Presentation Skills: Demonstrated ability to communicate efficiently and effectively in spoken word, to include appropriateness of vocabulary, efficiency of delivery, and proper use of syntax and grammar. Includes public presentation skills such as the ability to represent and speak for the Center at State, regional, and local county levels.Organizational Skills and Ability to Prioritize: Demonstrated ability to design and oversee clinical center-related operations, as evidenced by timely reports and updates, routine accomplishment of deadlines, and contributions to management that reflect relevancy, usefulness, and practicality. Fiscal Management: Demonstrated basic ability to understand fiscal parameters of management. Ability to develop, monitor, and manage program budgets, analyze financial performance indicators, identify operational efficiencies, and ensure responsible stewardship of organizational resources.Ethics: Applied knowledge and understanding of relevant ethical considerations, including consumer confidentiality and standards of practice, as evidenced by accurate written and oral reviews of case studies that address related specific and general issues. Ability to use knowledge and understanding of ethics to provide Center and statewide consultation on ethical issues that call for interpretive insights and directions. Working Knowledge of Regulatory Agencies: Extensive knowledge and understanding of relevant standards put forth by regulatory agencies and practice guidelines within scope of clinical responsibility. Applied knowledge to include Division of Behavioral Health, Care and Treatment of the Mentally Ill, Child Welfare Regulations, and Medicaid and Medicare Guidelines. Competency will be evidenced by accurate written and oral reviews of case-relevant standards and guidelines. Includes Center and statewide contributions in areas of clinical scope in policy and procedure questions, as well as initiatives toward refining infrastructure and organizational guidelines.Coordination and Dissemination of Clinical Directives: Demonstrated ability to communicate center-wide clinical procedures and directives to supervisees accurately, as evidenced by periodic inquiries of line staff regarding their awareness and understanding of current clinical operational guidelines. Includes skills that enhance the promulgation of clinical programming skills at center-wide level. They should provide resource and support for such undertakings. Shall be capable of interpreting and promoting State level directives and guidelines. Training: Demonstrated ability to design and conduct formal and informal clinical training within scope of responsibility through workshops, in-service meetings, and provision of direct feedback to staff. Ability to research, develop content, and produce original materials, power-point presentations, and audio-visual aids. Competency will be evidenced by participants' evaluations, feedback, and successful completion of goals, objectives, and training outcomes. Shall be capable of presentations in the larger mental health arena. Program Development: Demonstrated ability to design and implement effective clinical programs in local, regional, and State level arenas, as evidenced by use of needs-assessment methods, positive interface with consumers and agencies, and outcome-based studies that support the effectiveness of clinical programs that are implemented. Project Design: Demonstrated ability to initiate and undertake major clinical responsibility within scope of responsibility in accomplishing project design and implementation at Center, regional, and State levels, as evidenced by the accomplishment of clear goals, objectives, and time-lines. Ability to work with relative independence from close supervision.Community Interface: Demonstrated ability to interface and collaborate positively with local community agencies in the interest of clinical services as evidenced by positive public relation promotions within the Center, and State communities.Orientation to Effective Management Principles: Demonstrated ability to establish appropriate, productive, and professional clinical interface with supervisees, as evidenced by boundary awareness, staff morale and production, and relationships with individual staff that feature reciprocal respect and support. Includes skills that would allow the mentoring of other management staff for the purpose of formative, career-based growth and development.Strategic Leadership and Organizational Development: Demonstrated ability to align clinical operations with organizational strategy, develop long-term service delivery plans, lead organizational change initiatives, manage competing priorities, and support sustainable growth. Ability to influence stakeholders and drive performance outcomes across multiple programs and departments.Workforce Development and Retention: Demonstrated ability to recruit, retain, mentor, and develop high-performing teams. Creates a culture of accountability, engagement, professional growth, and continuous learning. ABILITIES, KNOWLEDGE, SKILLS 1.Ability to drive high impact, cross-functional programs with executive and senior leadership and overcome cultural challenges. 2.Ability to provide effective oversight of assigned staff evidenced by consistent production criteria and paperwork quality in accordance with center, state, federal, ethical and professional standards. 3.Broad clinical knowledge base and understanding of ethics and professional practice in behavioral health service delivery. 4.Working knowledge of regulatory agencies. 5.Ability to coach and influence from a strategic perspective. 6.Strong problem solving, synthesizing and analytical skills. 7.Ability to identify new opportunities and enhance existing projects and initiatives as needed. 8.Skills to be fiscally responsible and sound when managing and monitoring budgets. 9.Possess exceptional organizational skills and ability to plan to meet deadlines. 10.Exercise good judgment and always act with respect and poise. 11.Core philosophy or values consistent with a team-based approach to demonstrate sensitivity and responsiveness to varying cultural characteristics and beliefs 12.Knowledge of behavioral health reimbursement methodologies, documentation standards, productivity expectations, and utilization management principles. 13.Ability to lead organizational change initiatives and successfully navigate complex operational and clinical challenges. 14.Demonstrated ability to interpret and utilize clinical, operational, financial, and quality data to drive decision-making. 15.Knowledge of trauma-informed care, recovery-oriented systems of care, and culturally responsive clinical practices. SUPERVISION REQUIREMENT Competencies 1 through 15 to be accomplished with minimum supervision and oversight by VP of Outpatient Services with emphasis on consultative and collegial interface. This will include 2-4 hours monthly of supervision, consisting of phone and face-to-face contact with director supervisor for support, coordination, and implementation of assigned duties. PHYSICAL REQUIREMENTSAbility to sit, stand, walk, and travel between agency locations for extended periods.Ability to operate standard office equipment.Ability to communicate effectively in person, by telephone, and through electronic means.Ability to respond to emergency situations and participate in on-call responsibilities.Ability to lift up to 25 pounds occasionally. WORKING