Inbound Call Center Representative | Healthcare Benefits

Job Description

Job Description

Role Overview

We're hiring 10 Customer Service Representatives for a healthcare call center in Tempe, AZ. This is a contract-to-hire opportunity supporting pharmacy benefits and member services. If you have recent call center experience, strong computer skills, and enjoy helping customers while working in a fast-paced environment, we'd love to connect with you.

This team offers extensive training, clear career growth opportunities, and the chance to build valuable healthcare industry experience.

What You’ll Be Doing

• Answer inbound calls and occasional follow-up calls from members, pharmacies, and healthcare providers
• Assist with pharmacy benefits, prior authorizations, claims inquiries, and general account questions
• Accurately enter and update customer information across multiple systems
• Follow established procedures and ensure quality and accuracy on every interaction
• Handle approximately 50-100 calls per day depending on call complexity
• Navigate multiple applications simultaneously while documenting customer interactions
• Deliver professional, customer-focused service while handling sensitive information

Pay, Schedule(REQUIRED AVAILABILITY) & Logistics

• Pay: $21.00/hour
• Employment Type: 6-month contract-to-hire
• Location: On-site in Tempe, AZ
• Start Date: October 18, 2026

Training Schedule

• Monday-Friday, 7:00 AM-3:30 PM for the first 4 weeks
• Final 2 weeks of training: 8:00 AM-4:30 PM
• Training includes assessments and performance evaluations

Required Availability After Training

• Must be available 7 days per week between 5:00 AM and 10:00 PM
• A permanent shift will be assigned within those hours
• Weekend availability is required as part of the scheduling rotation
• Shift selection is based on training performance
• Mandatory overtime is expected during January and February

Career Growth

• Opportunity to convert to a full-time employee
• Promotion paths into Tier 2 support and other operational teams
• Exposure to pharmacy benefits management and healthcare operations
• Opportunities to advance into areas such as quality, reporting, claims, training, leadership, and business support functions

Requirements

Must-Have

• At least 1 year of high-volume call center experience within the last 2-3 years
• Recent call center experience in current or recent employment history
• Strong customer service skills
• Ability to work across multiple computer systems simultaneously
• Typing speed of at least 30 WPM
• Strong attention to detail and data entry accuracy
• High school diploma or equivalent
• Stable work history with the ability to explain employment changes when needed
• Ability to work the required training schedule and open availability window after training

Preferred

• Healthcare, medical, pharmacy, or insurance customer service experience
• Pharmacy Technician certification
• Bilingual Spanish skills
• Experience working in a metrics-driven call center environment
• Experience handling confidential or regulated information

Job Type & Location

This is a Contract to Hire position based out of Tempe, AZ.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Sep 19, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.