CDL Driver

Customer Service Representative

Essential Functions:

Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs

Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise

Listens to and responds knowledgeably and promptly to customer and employee questions by walking them through projects when necessary

Demonstrates sincere appreciation to customers

Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs

Contacts customers regarding delivery or coordinates with the truck driver to call the customer

In-stock:

Plans delivery activities, prints loading tickets, and delivers merchandise according to schedule to ensure on-time delivery of orders

Pulls merchandise, builds and bands delivery loads, and loads trucks (within payload) according to delivery order

Inspects condition of products (e.g., appliances) before loading for delivery or assisting customer with loading

Matches items on invoice with quantities loaded by verifying descriptions, items, and model numbers

Clean and Safe Stores:

Ensures that the loads are safe, secure, and within Department of Transportation (DOT) regulations

Updates delivery and route status (e.g., on-site, completed) on system (e.g., iPhone) for tracking purposes

Unloads, installs, and tests appliances upon delivery

Verifies daily vehicle inspections and reports and ensures cleanliness, maintenance, and repairs for delivery vehicles and other equipment (e.g., lift gates)

Completes Department of Transportation (DOT) reporting to maintain DOT certification and CDL compliance

Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection

Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas

Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates

Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices

Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)

Minimum Requirements:

Class A CDL License - In locations with multi-unit CMV (tractor trailer & flatbed) a class A license is required to operate.

or

Class B CDL License - In locations with single-unit CMV (tandem flatbed) a class A or B license with air break endorsement is required to operate.

and

Valid medical certificate or ability to obtain one upon employment

and

Ability to pass MVR screen in accordance with company requirements.

and

Ability to obtain sales related licensure or registration as may be required by law

Ability to read, write, and perform basic arithmetic (addition, subtraction)

Must be 21 years of age

Ability to comply with DOT and CDL regulations

Preferences:

1 Year Experience driving a semi-truck/trailer or certification from a driving school

6 Months Experience performing in-home delivery or retail customer service

3 Months Experience operating a forklift or Moffett onloading/offloading a vehicle

Pay Range: $25.20 - $27.25 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit Lowes.com.

Associate Benefits:

Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

About Lowe's:

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.