Help Desk Technician

Who We Are

Stored Energy Systems (SENS) is an award-winning manufacturer of premium quality power conversion products located in Longmont, CO. In business for over 50 years, SENS is the market leader with a proven track record of providing highly reliable battery chargers, DC power systems, and related products to industrial markets. For more information on our company please see our web site at


View the SENS Product Catalog

Summary

Stored Energy Systems (SENS) is seeking a proactive and collaborative Help Desk Technician to provide technical support and assistance to end-users for hardware, software, and other technical issues. This role is responsible for troubleshooting problems, resolving technical incidents, and ensuring a high level of customer service to maintain smooth IT operations.

Responsibilities

• Respond to user inquiries via phone, email, or ticketing system in a timely manner.
• Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, mobile devices and other desktop equipment/accessories.
• Install, configure, and maintain operating systems and applications.
• Escalate complex issues to higher-level support or specialized teams when necessary.
• Document all support requests, resolutions, and processes in the ticketing system.
• Assist with onboarding and offboarding of employees, including account setup and equipment provisioning.
• Maintain knowledge of company IT policies and ensure compliance.
• Provide guidance and training to users on basic IT functions and best practices.

Required Qualifications

• 1+ years of experience in technical support or help desk environment.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Experience working with Active Directory, Microsoft 365, and remote support tools.
• Experience troubleshooting laptop/PC hardware.

Preferred Qualifications

• Associate degree in IT, Computer Science, or related field.
• Familiarity with Exchange, Entra and Intune administration.
• Familiarity with Zoom, MS Teams, SharePoint and OneDrive.
• A+ Certification.
• ITIL Foundations Certification.
• Experience responding to user inquiries via phone, email, or ticketing system in a timely manner.
• Experience diagnosing and resolving hardware, software, and network issues for desktops, laptops, printers, mobile devices and other desktop equipment/accessories.
• Experience installing, configuring, and maintaining operating systems and applications.
• Experience escalating complex issues to higher-level support or specialized teams when necessary.
• Experience documenting support requests, resolutions, and processes in a ticketing system.
• Experience assisting with onboarding and offboarding of employees, including account setup and equipment provisioning.
• Experience maintaining knowledge of company IT policies and ensuring compliance.
• Experience providing guidance and training to users on basic IT functions and best practices.

Location: Longmont, CO

Base Compensation: $23.20 - 28.60 per hour is the projected compensation range for this role depending on the candidate's overall qualifications and experience.


Bonus: This position is eligible for an annual bonus based on individual and company performance.

Closing Date: August 1st. While we expect to keep the position open through this date, the posting may be extended or closed early based on applicant volume and hiring needs.

Onsite Perks

• Free gym with 24/7 access
• Free Electric Vehicle charging
• Breakfast and Lunch Café
• After hours Grab & Go snacks
• Basketball court
• Walking paths

Benefits

• Paid Time Off
• Paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term and long-term disability
• Life insurance
• 401(k) plan with immediate vesting
• Employee referral program

At SENS, our culture is rooted in a set of core values that reflect who we are and how we work. In a recent 2025 poll, our employees identified the values that best define us: "Innovative", "Respectful", "Inviting", "Flexible", "Collaborative", and "Growth Driven". Our team describes us as a dynamic, forward-thinking company where everyone has the opportunity to thrive.

We pride ourselves on being an equal opportunity employer, fully dedicated to fostering inclusion and diversity. We welcome all applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristic.

We hope you're interested in making a difference with us. Even if you don't feel that you meet every qualification listed in this job description, we still encourage you to apply.