Server

Job Description

Job Description

Do you love making people smile, serving up delicious food, and being part of a fun team? If so, you’re going to love being a Team Member at Golden Corral! Whether you’re greeting guests, helping with the buffet, or serving up golden moments, we know you’ll fit right in.

Golden Corral knows that people are its greatest asset; therefore, we strive to maintain a RESPECTFUL work environment. We are constantly working to provide you with a challenging and rewarding work experience, and we hope that you will come and talk to us.

We are proud to provide competitive benefits and pay.

Benefits:

We believe in YOU! Employee development is a critical part of our business. We offer hourly employee development to our teammates and more than 50% of our managers come from the hourly ranks!

Our culture is driven by honesty, integrity and communication. We believe that you need to know your people, involve your families and be the best at what you do. We take care of our guests, both internal and external, each and every day! Our company is about creating opportunities for all of our employees by being engaged with them, coaching them to become stronger, and challenging them professionally.

This location is a part of Manna Inc.  Manna Inc. is an affiliate of several restaurant concepts founded in 1988 and based out of Louisville, KY.  Each Manna affiliate is a minority owned company that focuses and dedicates itself to fostering an environment of diversity and inclusion.

We established the Unity Care Fund, a charity funded by Manna and its employees to provide aid to employees in times of crisis.

Manna’s Women in Leadership Council is built on a set of core values and guiding principles that support our commitment to the ongoing development and growth of the women in our companies.

We believe in YOU! Employee development is a critical part of our business. We offer hourly employee development to our teammates and more than 50% of our managers come from the hourly ranks!

Job Description: Server at Golden Corral

Position Title : Server
Reports To : General Manager / Associate Manager

Position Overview:

The main responsibility of the Server is “Making Pleasurable Dining Affordable.”  Fulfilling the Golden Corral mission statement requires a positive attitude and ongoing professionalism.  Guest service is the most important part of the Server’s responsibilities.  The keys to success for a Server include a clean, neat appearance, positive attitude, and courtesy. 

Key Responsibilities:

1. Guest Service:

• Ensures guest satisfaction and promotes return visits by following the Eight Steps of Service.

• Practices positive public relations through ensuring our restaurant is welcoming and an inclusive environment for all guests.  

• Is aware of the guests’ needs and works to make the guests’ experience pleasurable.

• Shows enthusiasm and knowledge about new products and special promotions.

• Knows and follows position responsibilities as they relate to just-in-time delivery.

• Promotes teamwork by assisting other Servers to ensure outstanding guest service.

1. Adherence to Standards:

• Thoroughly understands product specifications and ensures guests’ receipts match the number of guests dining in their party. 

• Performs opening and closing procedures and side work duties.

• Brings equipment and facility problems to the attention of the Manager.

• Is familiar with the correct table bussing procedures.  

• Follows safe work practices to ensure personal safety and the safety of other Co-workers and guests.

1. Cleanliness:

• Performs duty roster and Cleanliness, Service, and Quality (CSQ) responsibilities.  

• Follows local health department laws.

• Performs other functions that may be necessary to ensure guests receive a pleasurable dining experience.

• Maintain a clean and organized work area, including the server station and dining area.

• Ensure that all items, such as silverware, glassware, and condiments, are clean, stocked, and ready for use.

• Follow all health and safety regulations to ensure food safety, including proper handling of food and beverages.

• Clean tables, chairs, and surrounding areas as needed between guests to maintain a clean dining environment.

1. Customer Satisfaction:

• Monitor guests throughout their meal to ensure their satisfaction with both food and service.

• Anticipate guest needs and offer additional items or services, such as refills, to enhance the overall experience.

• Handle customer complaints or issues professionally and promptly, working to resolve problems or escalate to a manager when necessary.

• Ensure a positive guest experience that encourages return visits and positive feedback.

1. Teamwork & Collaboration:

• Work collaboratively with other servers, kitchen staff, and management to ensure efficient service and smooth restaurant operations.

• Assist with bussing tables, cleaning, and resetting tables between guests to maintain a clean dining area.

• Support the kitchen staff by communicating guest requests, special orders, or modifications to dishes.

Skills & Qualifications:

• Customer Service : Strong interpersonal and communication skills with the ability to engage guests, listen to their needs, and provide friendly, professional service.

• Multitasking : Ability to handle multiple tasks simultaneously in a fast-paced environment while maintaining high standards of service.

• Teamwork : Ability to work effectively with a team, including fellow servers, kitchen staff, and management.

• Attention to Detail : Ensures orders are accurate and food is delivered correctly and promptly.

• Problem-Solving : Ability to address customer concerns or issues with professionalism and resolve them to ensure customer satisfaction.

• Upselling : Comfortably recommending additional menu items to enhance the guest’s experience and contribute to the restaurant’s sales.

Job Requirements :

• Ability to stand for extended periods (4-8+ hours) with periodic breaks.

• Perform repetitive motions, including frequent use of hands and arms for tasks such as chopping, stirring, carrying, and operating equipment.

• Frequent bending, stooping, squatting, stretching, twisting, and reaching above eye level.

• Capability to walk up and down stairs and use a step ladder as needed.

• Occasional sitting, talking, and active listening as required by the role.

• Ability to lift and carry up to 50 pounds regularly as part of job duties, including but not limited to food supplies, dishware, and equipment. When handling heavier loads, employees MUST use appropriate lifting equipment and/or seek assistance from a second person. 

• Ability to move around the kitchen quickly and efficiently.

• Compliance with food safety and sanitation regulations.

Work Environment/ Job Conditions :

• Flexible scheduling, including nights, weekends, and holidays.

• Work in a loud, fast-paced environment.

• Employees may regularly work in varying temperature zones, including hot kitchen areas with stoves, ovens, grills, and fryers, as well as cold storage areas like refrigerators and freezers.

• May involve exposure to heat, noise, and cleaning chemicals in the kitchen area.

• Proper personal protective equipment (PPE) and training ensure safety and comfort while handling temperature-sensitive tasks.

• Awareness of temperature fluctuations and safe practices is essential for maintaining food safety standards and personal well-being.

• Job duties span both indoor and outdoor settings, requiring adaptability to different environments.

• Outdoor tasks may involve curbside delivery, trash maintenance, or ensuring a clean and welcoming exterior for guests.

• Awareness of potential hazards such as hot surfaces, sharp objects, and wet floors.

This job description provides an overview of the responsibilities and qualifications for the Server position at Golden Corral. Specific duties and requirements may vary by location or role.