Optical Receptionist / Patient Care Coordinator

Benefits: Employee discounts Health insurance Paid time off About the Role: Essential Eyecare & Optical in Longwood, FL is looking for a friendly and organized Optical Receptionist / Patient Care Coordinator to be the welcoming face of our practice. In this role, you'll play a vital part in delivering an exceptional patient experience from the moment they walk through our doors. If you're passionate about eye care and love helping people, we'd love to meet you! Responsibilities: Greet and check in patients, ensuring a warm and professional front desk experience Schedule, confirm, and manage patient appointments using optical practice management software Verify vision and medical insurance eligibility and process billing and co-pays Maintain accurate patient records and update demographic and insurance information Coordinate patient flow between the front desk, pre-testing, and the doctor Answer incoming calls, respond to inquiries, and follow up with patients regarding orders and appointments Assist patients with frame and lens selections and support optical dispensing staff as needed Assist doctor with pretesting patients as needed Requirements: Prior experience in an optical, medical, or healthcare front desk or receptionist role preferred Familiarity with vision insurance plans (VSP, EyeMed, Davis Vision, etc.) is a plus Strong communication and interpersonal skills with a patient-first attitude Proficiency with scheduling software, EHR systems, and basic computer applications Highly organized with the ability to multitask in a fast-paced clinical environment Detail-oriented with accurate data entry and record-keeping skills Positive, team-oriented demeanor and professional appearance About Us: Essential Eyecare & Optical is a trusted vision care provider serving the Longwood, FL community with comprehensive eye exams, medical eye care, and a curated selection of eyewear. Our patients love us for our personalized approach and commitment to their long-term eye health. We foster a supportive, close-knit team environment where every staff member is valued and empowered to make a difference.