Client Advocate

Client Advocate Specialist

The Client Advocate Specialist is a non-clinical support role at Milestones, our residential trauma treatment center, working alongside the clinical and administrative teams to care for clients during their stay. This is one of the most quietly powerful roles on our campus. When a client arrives at Milestones, they are often at one of the hardest moments of their lives. The Client Advocate is who walks them in, helps them settle, holds the rhythm of their day, and makes sure they feel seen and safe. You are the steady presence in the background of their healing — the person who notices, who shows up, who keeps the environment grounded so the deeper therapeutic work can happen. Clients may not always remember every group or every session, but they remember how it felt to be cared for here. That feeling is largely your work.

This is a non-sleeping role. We need someone who stays alert and engaged across their full shift, including some evenings, overnights, weekends, and holidays.

Ideal Education & Experience for the Role

• High school diploma required; associate's or bachelor's degree is a plus
• Prior experience as a CNA, Behavioral Health Technician, Peer Recovery Support Specialist, or in a similar care role is strongly preferred
• Familiarity with adult residential treatment, trauma-informed care, or 12-step recovery is a meaningful plus
• Comfort with crisis situations and the ability to stay grounded when things get hard
• Strong communication skills, attention to detail, and the ability to manage multiple things at once without losing the thread
• Comfortable with basic computer tasks (email, documentation, data entry)
• Valid driver's license required
• If you are in personal recovery, we ask for at least one year of sustained recovery before stepping into this role

About Our Benefits & Compensation Package

• Competitive base compensation with discretionary bonus incentives
• Medical, dental, vision, disability and life insurance offerings
• 401K plan with company match up to 4%
• Attractive Paid Time Off policies
• Ability to participate in Onsite's workshops
• Company Employee Assistance Program
• And more!

About Onsite Wellness Group

Our collective vision is to create an emotionally well world, to reconnect humanity to themselves, to one another and to the world around all of us. Our team members, guides, clinicians and practitioners all work together to serve clients from places near and far all operating under the guidance of our company values, our ANCHOR values. The principles of authenticity, nurturing, courage, humility, openness and resilience steer our decision-making, the norms within our organization and how we gut check our future.

Onsite Wellness Group is a family of brands that provide emotional wellness and hospitality initiatives, in-person and digitally, including Onsite Workshops, Milestones, Onsite Adventures, Onsite Entertainment, The Onsite Foundation, Onsite Digital, Miles Adcox, Human School, Orchard Hill, and The Oaks. The Onsite family of brands provides services to an international client base through the company's transformational emotional wellness experiences that combine some of the country's best therapeutic, wellness, and personal-development minds with its signature healing hospitality. Onsite's mission is to design and deliver transformational experiences that optimize life and build meaning and value into the human experience. Onsite's work has been featured on 20/20, Good Morning America, New York Times, Wall Street Journal, Marie Claire, People, The Doctors, and more.

For more information, we encourage you to visit our website at experienceonsite.com.