Maintenance Technician

Maintenance Technician

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $26.00 - $26.00.

The Maintenance Technician reports directly to the Site Operations Manager to ensure all facility related equipment is maintained to the highest standards in the Hard Services line. Additionally, the Maintenance Technician will partner with the Site Operations Supervisor to ensure collective success across all service lines (hard, soft, and operational) and embody the OneISS (one team) methodology of facility operations.

Core functions of this role involve solving non-complex (single system) maintenance and repair of a building's shell, core, and equipment. The purpose of this role is to maintain facilities for clients, customers, and staff in a safe operating condition; execute a best practice preventative and reactive maintenance program; and resolve immediate operational and/or building safety concerns. Ultimate success in this role is around providing safe and reliable building systems that proactively and reactively support our client's business needs. The Maintenance Technician will at times be on shift alone and will be a point of contact for the client and must be able to respond to escalations and communicate in a professional manner at all times.

Success criteria include the ability to work within tight timelines, participate and embrace development opportunities, and the ability to troubleshoot down to component level.

Key areas of collaboration and influence involve communicating effectively with colleagues on the accounts and across the company so that information is disseminated effectively and participating in project groups and meetings as required. Additionally, transferring best practices established by ISS and bringing them to the account, using account successes to promote and further develop ISS.

Ideal candidate experience includes a high school diploma or vocational or trade school/college, basic mechanical, electrical, plumbing, and HVAC skills including knowledge of the corresponding tools in these trades, communication skills to translate basic technical information to those with and without a technical background, work independently and as part of a team, requiring strong communication and interpersonal skills, potentially work in noisy environments (with required PPE), stand for long periods of time, crawl, climb and work with equipment of various types, possess a valid state driver's license, demonstrate professional and customer service aptitude, and basic computer proficiency skills (Word, Outlook, CMMS Systems, Smartphone Systems).

Key accountabilities include self-performance of primary preventative and reactive maintenance work orders, patch/painting of walls, door/lock hardware repairs and installation (basic), installation and mounting of building fixtures (tv's, signs, etc.), minor plumbing repairs (clogs, drains, valves, faucets, fixtures, etc.), safety eyewash/shower inspections and maintenance, fire extinguisher inspections, overhead lighting bulb replacement, roof inspections, light snow removal and walkway salting (cold weather regions), building safety inspections, kitchen equipment inspections, café equipment specialty cleaning, shopping tool repairs (casters, handles, etc.), HVAC system & water system filter replacements, hot/cold calls, proactively mitigating slip, trip, fall hazards, effective LOTO (lock out, tag out) compliance, ensuring all health and safety requirements are established and followed by on site staff and sub-contractors, use of CMMS system software for work order management (PC & Mobile based), following 5S principles for organization/cleanliness of "Front of House" (client/customer spaces) and "Back of House" (equipment rooms, storage areas, tool cribs, etc.) on the property, ordering supplies for PM's and RM's as needed, ensuring on site tool crib inventory is correctly managed to ensure SLA uptime is met, completing detailed records of all work to be documented in the CMMS system, conducting frequent equipment rounds and readings to detect malfunctions, records data as required, escorting and directing site vendors as required, being on call (1st line of support) to address escalations or emergencies if they arise, and ensuring that all customer complaints are handled professionally, appropriately, and in a timely manner.

Physical demands and work environment include prolonged periods walking or standing, ability to lift, carry, and place up to 50 pounds at a time, ability to workdays, nights, weekends, and/or holidays as needed, ability to bend or stoop frequently, ability to work at heights on mobile or stationary work platforms, and ability to operate powered industrial trucks.

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.