Patient Access Liaison- Krystexxa- Raleigh, NC

Join Amgen's Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas oncology, inflammation, general medicine, and rare disease we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller, happier lives. Patient Access Liaison – KRYSTEXXA – Rare Disease What You Will Do In this vital role you will provide logistical, non‑medical educational assistance to patients and caregivers as well as office and site of care staff, including physicians, nurses, office managers and executives. Strong knowledge and a demonstrated history of access and reimbursement for buy‑and‑bill/infused pharmaceutical products is required. The PAL works in a highly visible, strong‑team environment to provide exceptional customer service on all levels. The PAL will work with the patient, the physician and the site of care to educate on next steps required to gain access to therapy, maintain relationships with patients and families, and support ongoing compliance with therapy. The PAL will collaborate with internal teams, including Market Access, Medical Affairs, Advocacy, Marketing and Site of Care to facilitate and improve patient access to insurance, medications, financial support, resources and more. Secure written or electronic patient HIPAA for patients in the assigned geography. Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in‑person connections. Assess individual needs of the patient and develop an appropriate education and resource plan of action. Educate the patient on KRYSTEXXA coverage based on their benefits and steps needed to gain prior authorization. Provide information on co‑pay assistance programs, national foundations and free drug programs. Provide proactive education to prescribers and sites of care upon patient enrollment regarding coverage for Horizon rare disease therapies, prior authorization requirements and coding and billing requirements. Provide access and reimbursement education based on the enrolled patient’s KRYSTEXXA benefits to physician offices and sites of care. Educate the physician office and/or SOC on KRYSTEXXA coverage and steps needed to gain prior authorization. Investigate access challenges pre and post‑infusion to support denied claims and claim reviews. Partner with Safety and PV and report AEs and product complaints through medical information. Work closely with Amgen’s cross‑functional team including case managers, the site of care team, market access, matrix partners and external vendors. Adhere to professional standards compliance guidance, policies and procedures, federal, state and local requirements. What We Expect Of You We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications Doctorate degree and 2 years of patient services, access and reimbursement experience. Master’s degree and 4 years of patient services, access and reimbursement experience. Bachelor’s degree and 6 years of patient services, access and reimbursement experience. Preferred Qualifications Scientific background and ability to learn product and disease information. Nursing or other clinical background a plus. Experience with access and reimbursement for buy‑and‑bill products. Orphan or rare disease experience. Familiarity with HIPAA guidelines and FDA requirements. Familiarity with and adherence to internal and OIG compliance guidelines a must. Ability to handle difficult patient cases and resolve hurdles. Ability to work in a team environment and manage communication with case liaisons and sales reps. Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment. Strong analytical skills and ability to report on meaningful activity in the region. Proficient in Microsoft Office. Professional, proactive demeanor. Strong interpersonal skills and strategic mindset. Excellent written and verbal communication skills. Potential for up to 50% travel, including some overnight and weekend commitments. What You Can Expect Of Us As we work to develop treatments that take care of others, we also care for our teammates’ professional and personal growth and well‑being. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including relevant skills, experience and qualifications. Amgen offers a total rewards plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save toward retirement or other goals, work/life balance and career development opportunities including: Comprehensive employee benefits package, including a retirement and savings plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance and flexible spending accounts. A discretionary annual bonus program, or for field sales representatives, a sales‑based incentive plan. Stock‑based long‑term incentives. Award‑winning time‑off plans and bi‑annual company‑wide shutdowns. Flexible work models, including remote work arrangements where possible. Amgen’s application deadline is 4/30 for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Apply now for a career that defies imagination. Objects in your future are closer than they appear. Join us. careers.amgen.com #J-18808-Ljbffr