Sr Lab System Support Engineer

Job Description/ Responsibilities
Job Summary:
The Sr Lab System Support Engineer plays a key role in supporting laboratory operations by ensuring the smooth functioning of lab systems, analytical instruments, and data workflows. This entry-level position is ideal for candidates with a background in life sciences or IT who are eager to work in a regulated pharmaceutical environment.



Must-Haves:
1. Lab system life cycle management
2. Lab system vendor handling
3. Lab system business processes understanding in the pharmaceutical regulatory environment



Roles & Responsibilities
Lab System Lifecycle Management:

• Manage end-to-end lab system lifecycle, including implementation, validation, maintenance, and decommissioning
• Ensure compliance with SDLC, CSV GxP, and regulatory standards
• Handle system upgrades, patching, backup, archival, and audit readiness
• Lab System Vendor Handling:
• ct as a point of contact for vendors for installation support and issue resolution
• Coordinate maintenance upgrades and ensure SLA and regulatory compliance
• Manage vendor deliverables documentation and escalation handling
• Lab System Business Process Understanding in Pharmaceutical Regulatory Environment. Understand lab workflows and align systems with business and regulatory requirements. Ensure compliance with GLP, GMP, GxP, and data integrity standards
• Collaborate with QA, IT, and lab teams to support audits and process improvements

Key Skills & Expertise
• Good Knowledge and understanding of the GXP.
• Good knowledge of Computer System Validation.
• Good understanding of laboratory instruments and analytical techniques.
• Familiarity with lab software systems.
• Strong problem-solving and communication skills.
• Ability to work in a regulated environment and follow SOPs.
• Good Knowledge of Ticketing systems (ServiceNow/Remedy, etc)
• Good Knowledge of the Problem/Deviation/Change/CAPA Management Process.



Job Duties:
• Provide first-level hands & feet support for laboratory software systems and instrument integration platforms.
• Oversee daily lab activities, including scheduling, equipment maintenance, and workflow optimization.
• Act as a liaison between the lab and external entities (e.g., regulatory bodies, partner institutions).
• User Management Activities (E.g: User Creation, Modification & Deletions, etc.)
• Hardware-related PC/Network - Coordination with the Desktop support team
• Vendor communications, coordination during the System Hardware failures & any other



Maintenances
• Backup of the Standalone and Benchtop systems on a regular basis
• Application Software upgrades on the standalone systems.
• Onboarding and offboarding Lab systems
• Monthly patching coordination.
• Backup & Restoration for the Lab systems
• Lac/es Configuration
• Update SOPs/ WIs
• Assist in troubleshooting software and hardware issues related to lab instruments (e.g., HPLC, GC, spectrophotometers).
• Ensure accurate documentation of system configurations, user guides, and troubleshooting procedures.
• Help maintain audit trails and support data archival processes.
• Support compliance with Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDA regulations.
• Ensure systems are validated and maintained according to SOPs and validation protocols.
• Work closely with lab analysts, QA, and IT teams to resolve system-related issues.
• Participate in cross-functional meetings to improve lab workflows and system performance.
• Support Audits Queries from the LAB IT side.



Education:
• Bachelor's degree in Life Sciences, Chemistry, Biology, Computer Science, or related field.
• 8+ years of experience in a laboratory or IT support role.