Director of Public Infrastructure Services

Job Description

Job Description

POSITION SUMMARY

The Director serves as a senior project delivery and client leadership resource responsible for the successful execution of an assigned portfolio of projects within the Business Unit. Working closely with Project Managers, Team Leaders, Division Leaders, Practice Leaders and Business Development staff, this position ensures projects and proposals are delivered safely, profitably, on schedule, within scope, and in accordance with Thompson Engineering's quality standards. While this position will have no staff directly reporting, the Director shall work to influence, guide and mentor staff throughout the Business Unit, promoting consistency in project management practices and technical delivery.

The Director serves as a trusted advisor to project teams and mentors project managers through influence rather than direct supervision, and acts as the primary relationship manager for designated clients. The position is accountable for portfolio performance, project assurance, risk management, client satisfaction, and supporting strategic growth initiatives. The Director shall report directly to the Business Unit Manager.

ESSENTIAL FUNCTIONS

Project Portfolio Leadership

1. Oversee the successful delivery of an assigned portfolio of projects across multiple markets, including municipal, state, federal, commercial, and industrial clients.
2. Lead the design and delivery of project assurance reviews. Identify the requirements for and participate in the selection of internal or external participants, as required, to perform the quality review of project documents.
3. Partner with Project Managers, Team Leaders and Division Leaders to establish project execution strategies that achieve scope, schedule, budget, quality, safety, and client satisfaction objectives.
4. Review and approve project budgets, schedules, contracts, staffing plans, and significant project modifications consistent with delegated authority.
5. Monitor project financial and operational performance, including backlog, utilization, profitability, schedule adherence, and client satisfaction.
6. Provide guidance to project recovery efforts and corrective action planning for projects experiencing delivery, financial, resource, or client challenges.
7. Promote effective management of project scope, risk, change orders, contract compliance, and resource utilization.

Project Manager Development & Mentorship

1. Mentor and develop Project Managers by reinforcing company standards, project management best practices, and performance expectations.
2. Provide guidance related to project planning, scope development, pricing strategies, scheduling, staffing, and risk management.
3. Promote accountability and consistency in project management processes across the Business Unit.
4. Share lessons learned and support the professional growth of emerging project leaders.

Client Relationship Management

1. Serve as the primary relationship manager and senior point of contact for designated municipal, state, federal, commercial, and industrial clients.
2. Maintain awareness of all active and proposed projects associated with assigned clients, regardless of project manager or discipline.
3. Act as the escalation point for sensitive project issues, allowing project teams to remain focused on execution and delivery.
4. Foster strong relationships with clients and identify opportunities to expand services and strengthen long-term partnerships.

Quality, Risk & Project Assurance

1. Serve a resource on project health assessments and project assurance reviews to verify projects are positioned to meet scope, budget, schedule, and quality objectives.
2. Coordinate project reviews involving internal Practice Leads and external advisors when appropriate.
3. Assist in identifying project risks, issues, dependencies, and constraints and ensure mitigation strategies are implemented.
4. Ensure compliance with company policies, regulatory requirements, contractual obligations, and quality management standards.