Customer care representative

Job Responsibilities Actively listen and be an advocate for customers, understand their needs and provide guidance and supportResolve customer inquiries and issues efficiently while documenting all interactions Educate customers about available resources and assist them in navigating their options Anticipate customer needs and provide proactive solutions to enhance satisfaction Collaborate with team members and other departments to address service issues and improve outcomes Document all customer correspondence and maintain confidential records of patient information Skills Ability to solve problems in a positive, productive manner Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life Reliability and compliance with scheduling standards Ability to exhibit patience and empathy and express assurance and confidence Strong customer service skills, including courteous telephone etiquette and professionalism Strong oral, interpersonal and communication skills 6+ months of healthcare experience Education/Experience Associates degree or equivalent experience or high school diploma #J-18808-Ljbffr SGS Consulting