Service Manager

Reports To : Community Manager 

Company Overview: Wellington Advisors is a premier Southeastern Real Estate Firm specializing in third party multi-family Property Management. Wellington Advisors sets the standard of excellence through our knowledgeable, industry-leading team members, who will strive to help you invest in a better tomorrow. At Wellington Advisors, we value our clients’ assets by operating with the highest level of integrity and transparency, while achieving unique goals. As your chosen management partner, Wellington takes pride in our non-biased ability to extend our professional expertise equally throughout the portfolio.

Job Summary: The on-site staff is the “face” of the management company. The Service Manager must be a “hands on” maintenance team member. Aside from the leadership duties of the Service Manager, this position is also responsible for performing routine maintenance needs, daily work orders, make readies, grounds upkeep, inspections, and other maintenances duties for the community under the direction of the Community Manager.

Benefits:  

• Paid Vacation and Sick Leave; Vacation amount increases with tenure
• 11 Paid Holidays
• Birthday - Paid 8 hours
• Volunteer Day - Paid 8 hours
• Employer-Sponsored Medical, Dental, Life Insurance and Disability
• Affordable plans for Vision, Accident, Critical Illness, Dependent Life Insurance
• 401k Retirement Plan with Employer Match
• Employee Referral Program
• In-house training and professional development opportunities available

Duties and Responsibilities : 

• Supervise, train, and mentor Service Technicians and Grounds personnel. 
• Provide excellent customer service to community residents. 
• Communicate daily with Community Manager regarding move-ins, move-outs, work orders, renovations, etc.
• Perform routine interior and exterior maintenance for the community, minimizing future expenses whenever possible. 
• Daily upkeep of community common areas, including pools if applicable. 
• Diagnose and perform all necessary repairs from service requests in a timely and professional manner. This may include carpentry, electrical, plumbing, and HVAC. 
• Ensure that vacant apartments are made-ready for new Move-Ins according to Wellington’s quality standards.
• Maintain Vendor relationships in coordination with contracted work to include projects under the directive of the Director of Service/Construction. 
• Responsible for ordering/stocking maintenance supplies for timely and efficient repairs.
• Conduct required inspections per recommended frequency with mandated documentation. 
• Required On-Call as needed for the property(s), including nights and weekends. 
• Complete training modules as assigned. 
• Personally comply and ensure all other Maintenance personnel comply with all safety guidelines in accordance with OSHA and Company standards. 
• Follow Fair Housing guidelines when working with prospects and residents. 

 Education and Experience:

• High School diploma or equivalent 
• Two or more years Supervisory Maintenance experience; multi-family preferred;
• Valid Driver’s License required
• HVAC/EPA Certification required
• CPO required

Knowledge, Skills, and Other Abilities:  

• Regular attendance and punctuality 
• Oral and written communication skills 
• Basic math and computer skills, including proficiency with mobile apps 
• Ability to work individually or as a team, dealing with different personalities in a professional manner 
• Supply own tools for all common maintenance repairs; the Community will furnish specialty tools only for unusual repairs 

Physical Demands:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk; use hands; reach with hands and arms and talk or hear. The employee is regularly required to stand and sit, climb, or balance and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 75 pounds. In addition, the following may apply: 

• Work from ladders up to 10 feet
• Work under sinks and around appliances by bending down or lying on your back
• Move appliances including refrigerators, dishwashers, washers, dryers, and ranges (requires a 2-person team)
• Bend over appliances or mechanical equipment for repairs 
• Walk and/or stand for an entire workday 
• Climb flights of stairs to access work on higher floors 
• Assemble small parts in appliances, mechanical equipment, and plumbing 
• Read and interpret diagrams and other repair instructions on a variety of media 
• Log or describe (in writing or electronically) work hours, repairs made and/or materials used 
• Work in inclement weather 
• Operate hand and power tools 

Work Environment:  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions. The noise level in the work environment is usually moderate with some exceptions depending on maintenance repair required. Employees may be in proximity of potentially hazardous materials. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 The above descriptions of job responsibilities and work environment is an overview of the Service Manager position. It should not be perceived as an exhaustive list of requirements for this position.

Wellington Advisors complies with all state and federal laws when making hiring decisions.