Assistant Resource Center Manager

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KNOWLEDGE, SKILLS AND ABILITIES

• Strong sales-oriented personality with outgoing and professional manner;
• Ability to build and maintain effective working relationships;
• Ability to motivate others and work cooperatively in a group to achieve common goals;
• Ability to train and coach others in a way that is easy to understand;
• Ability to operate effectively in a rapid growth/high change environment;
• Ability to work independently;
• Ability to create and maintain a positive environment while supporting organizational decisions;
• Exceptional customer service approach to work with internal and external customers;
• Exceptional organizational skills ability to manage multiple, competing priorities and projects;
• Strong communication skills (written, reading comprehension, listening, verbal).

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS

• High school diploma or equivalent; and,
• Three years Call Center, branch or operations experience.

CORE COMPETENCIES

Building Trust Interacting with others in a way that gives them confidence in ones intentions and those of the organization.

Customer Focus Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers and own organizations needs.

Contributing to Team Success - Actively participating as a member of a team to move the team toward the completion of goals.

Building Partnerships Identifying opportunities and taking action to build strategic relationships between ones area and other areas, teams, departments, units, or organizations to help achieve business goals.

Developing Others Planning and supporting the development of individuals skills and abilities so that they can fulfill current or future job/role responsibilities more effectively.

Facilitating Change Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change with the workplace.

Work Standards Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.