Care Professional HR Associate

Job Description

Job Description

Honor Technology's mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor's growing portfolio includes its consumer care brand, Home Instead, Inc., the world's leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.

Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.

Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.

About the role:

As an HR Associate, you will respond to a high-volume of Care Pro inquiries across the employee lifecycle, including employment status changes, payroll and benefits, records keeping, policies and process, and maintaining compliance with government labor laws and regulations. This is a highly operational role that will require you to draw from your foundational knowledge of HR best practices to resolve inquiries and issues while delivering exceptional service and adhering to employment laws and best practices. This role requires a hands-on approach in investigating and resolving Care Pro (CP) complaints, identifying trends, and driving improvements in HR processes. If you are a problem solver who thrives in a fast-paced environment, this could be the role for you!

This is a remote position, with several openings available to support our various markets. The role follows a Tuesday - Saturday schedule, 8:30 a.m. to 5:00 p.m. Central Time Zone. Flexibility to occasionally respond during evenings or weekends may be required.

As a Care Professional HR Associate at Honor you will:

Manage HR Escalations & Issue Resolution

• Engagement in the full lifecycle of CP complaints and HR-related escalations, from intake to resolution, ensuring timely and effective outcomes.
• Act as a key escalation point for employee relations concerns, ensuring appropriate de-escalation and resolution.
• Assist in resolving CP complaints and escalate complex issues to senior HR team members as needed.
• Identify trends in CP concerns and flag opportunities for process improvements to leadership.

Provide HR Support and Process Ownership

• Manage high-volume ticket processing (~100 tickets weekly) while maintaining quality and responsiveness.
• Ensure timely responses to HR inquiries via phone, email, and text within the standard 24-hour SLA, including thorough documentation.
• Collaborate cross-functionally with Payroll, Compliance, and Operations to troubleshoot payroll and benefits issues, including timekeeping and wage concerns.
• Review and approve pending HRIS changes in Dayforce, ensuring accuracy in payroll-related updates such as direct deposit changes, wage adjustments, and sick leave requests.
• Lead the full infection control cycle, ensuring CPs meet clearance requirements before returning to work.
• Oversee the initial lifecycle stages of non-work-related injuries or illnesses, including requests for the ADA interactive process.
• Initial ownership of intake for all leave of absence requests, including personal, medical, and FMLA, ensuring compliance with Honor policies.
• Manage employee status changes, including resignations, terminations, and necessary documentation, while proactively communicating impacts to stakeholders to minimize staffing disruptions.

Offer Strategic Support & Continuous Improvement

• Coach market teams on best practices related to CP privacy and protected classes, ensuring compliance and consistency.
• Present key trends and challenges to HR leadership, providing recommendations for process improvements.
• Conduct risk mitigation reviews, identifying opportunities for employee support, accommodations, and early intervention for potential HR issues.
• Own the processing of employment-related mail, including unemployment claims, CA-SDI applications, and returned paychecks.
• Evaluate and process verification of employment requests, determining eligibility and appropriate response actions.
• Maintain CP profiles in HRIS and Admin, ensuring data accuracy and generating reports as needed.

We're looking for you to bring:

• 3+ years of professional experience (required)
• 2+ years of customer service experience
• 2+ years experience in HR
• Bachelor's degree, HR certificate, or equivalent experience
• Outstanding communication and interpersonal skills
• Strong problem-solver with ability to work independently as well as part of a team
• Experience working in a high-growth company and the ability to adapt to ongoing change
• Exceptional attention to detail and ability to balance multiple assignments
• Excellent technical skills and ability to learn new systems quickly
• Knowledge of HR best practices, systems, and protocols
• Positive, can-do attitude, and professional telephone demeanor
• Willingness to work on weekends on a consistent weekly basis
• Flexibility to work at least one weekend day (required)

The hourly hiring range for this role is $23.60 – $26.25.

At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role.

Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.