IT Support Specialist

Position Title: Client Support Associate / IT Support Specialist Duration: 3 Months + (Possible Extension) Pay Rate: $29.00 /hr on W2 Location: Salem, VA Schedule: M-F, 8am-5pm. 2 days out of the week will be 10am-7pm. Worker is able to select which 2 days they would like to work the later schedule, as long as it's not Mondays. Description: Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action. Role Responsibilities: Provide basic technical support to Clients. Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems. Requirements: 3 - 5 years of related work experience, or an equivalent combination of education and experience. 3 - 5 years of customer service experience. Excellent communication skills. The ability to work in a team environment and commit to a flexible work schedule. Preferences (not required): 3-5 years technical experience a plus. Previous experience troubleshooting desktop, printer and notebook issues. Very strong user and support of MSOffice. Intake Questionnaire 1. Tell us about the project and day to day responsibilities for the contractor and the type of environment they will be working in. Supporting local users at the Greensburg, PA facility with laptops, printers, warehouse Android devices. Logging tickets for work performed. Warehouse, Stock Yards and office cubicle environment. Moves throughout the building to assist users. Goes into the warehouse wearing vest and steel toes shoes for printer maintenance. 2. What are three MUST HAVE skill sets (technical) that are required? Software Systems Proficiency o Ability to install, configure, troubleshoot, and maintain operating systems issues. o Knowledge of user profiles, permissions, registry, and system recovery tools. o Experience with imaging and deployment tools Hardware and Peripheral Troubleshooting o Hands-on experience diagnosing and repairing desktops, laptops, printers, scanners, and mobile devices. o Understanding of BIOS/UEFI, hardware drivers, and firmware updates. o Ability to replace hardware components and manage inventory. Networking Fundamentals o Basic knowledge of TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting. o Ability to diagnose connectivity issues and work with networked devices. o Understanding of remote desktop tools (e.g., RDP, Teams, LogMeIn). 3. What are your top three PREFERRED skill sets (technical) 4. Soft Skill requirements (team fit/personality requirements)? Strong Communication Skills o Ability to clearly explain technical issues to non-technical users. o Active listening to understand user problems accurately. o Written communication skills for documenting issues and resolutions in tickets. Patience / Empathy (enterprise support) o Staying calm and supportive, especially when users are frustrated or under pressure. o Demonstrating empathy builds trust and improves the overall support experience. o Important when guiding users through troubleshooting steps. Problem-Solving / Critical Thinking o Ability to analyze issues, identify root causes, and implement effective solutions. o Thinking on your feet when new or unfamiliar problems arise. o Balancing urgency with a methodical troubleshooting approach. 5. What are the education and certification requirements? Bachelor's preferred but not required. A+ or any Microsoft certification is preferred. 6. How many years of related experience is required for this role? Is there specific experience you are looking for? a. 3-5 years of experience 7. Will training be provided? If so, what is the duration? Yes - training partner for four weeks. 8. What will be the interview process? a. In Person, Phone, or Video - Video b. How many people will attend the interview? 1-3 c. How many interviews will be required? 3 total; 2 virtual, 1 onsite visit 9. What is the contract length of this position? 90, extended each 90 days 10. Is there an opportunity for temp-to-hire? Yes 11. What is the work schedule? Monday - Friday 8-5 three days and 10-7 two days. We stay late to support the night warehouse operations. 12. Will travel, over time, or weekends be required for this role? We will ask if there is a project that needs weekend assistance, and the associate is available. About Us: Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU. IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility. Intellipro Group