Technical Account Manager

Job Description

Job Description

Help Clients Use Technology to Move Their Business Forward.

At NetGain Technologies, we don't just support technology, we help organizations use it strategically.

We're looking for a Technical Account Manager (TOS) to serve as a trusted advisor for our clients, helping them align technology investments with business goals while guiding them through growth, risk management, and digital transformation.

This role is ideal for someone who enjoys building relationships, solving complex technical challenges, and taking a proactive approach to helping clients succeed.

What You'll Do

• Serve as the Technical Account Manager for a portfolio of clients
• Develop technology roadmaps and recommendations that support business objectives
• Conduct technical assessments, audits, and recurring client reviews
• Identify opportunities to improve security, infrastructure, cloud, and overall technology performance
• Collaborate with Service Desk, Engineering, Projects, and Client Success teams to deliver exceptional outcomes
• Act as a senior technical resource for complex client environments
• Build trusted relationships with client leadership and key stakeholders

What We're Looking For

• Strong technical background across infrastructure, networking, cloud, cybersecurity, and business systems
• Experience consulting with business leaders and translating technical concepts into practical solutions
• Ability to think strategically while remaining hands-on when needed
• Excellent communication, presentation, and relationship-building skills
• Experience in managed services or multi-client environments is preferred
• A proactive mindset with a passion for helping clients get the most from their technology

Why NetGain?

• Work with a nationally recognized Managed Services Provider
• Join a people-first culture focused on growth and development
• Help clients across a wide variety of industries and technologies
• Competitive pay, benefits, and work-life flexibility

Core Values: These are table stakes for us at NetGain. Our Core Values guide every decision we make. This role is meant to create an experience that supports the values and goals of NetGain and fosters a one-of-a-kind service experience for our clients.

• People First
• Above and Beyond
• Continuous Improvement
• Extreme Ownership

Come Grow With Us!

Join NetGain Technologies and be part of a team that values talent, technology, and has a passion for driving growth. Embark on a journey where you not only grow professionally but also make a significant impact on the SMBs that fuel our local communities.

We encourage you to apply even if you feel that you do not meet all the above qualifications. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. NetGain Technologies encourages you to break that statistic and to apply. No one ever meets100% of the requirements.

We look forward to your application!

NetGain Technologies is an equal opportunity employer.