Configuration Management Specialist

Who We Are: Dedicated to making a difference in law enforcement agencies across the U.S., our mission is to transform policing by elevating officer performance with a preventative-based early intervention system. Driven by data science and powered by machine learning, our offering analyzes officer performance data in order to identify potentially problematic behavior. In partnership with the University of Chicago, we’ve developed the world’s largest multi-jurisdictional officer performance database, and the only research-driven, evidence-based early intervention system available in policing today. We’re also the only provider of a fully integrated, cloud-based Software-as-a-Service (SaaS) platform that simplifies essential policing workflows. This platform is designed to be a single-source solution for all operational needs, driving extensive efficiency gains and providing best-in-class advanced analytics and insights. Benchmark Analytics provides a comprehensive, all-in-one solution that is advancing police force management through state-of-the-art technology and market-leading data and analytics. The Role: In this customer-facing role, you will drive configuration and optimization of our SaaS platform with speed and precision. You will work as part of a dedicated delivery pod — partnering with a Data Engineer and a Reporting Analyst, and reporting to a Project Manager — jointly accountable for the end-to-end success of every agency in a shared book of accounts. Working in an Agile cadence, you will translate customer needs into scalable, best-practice configurations, and partner with your pod and the broader Configuration practice to continuously refine how we deliver. Responsibilities: Work within an Agile framework to iteratively configure and deploy SaaS solutions Engage in sprint planning, daily stand-ups, and retrospectives to ensure continuous improvement Rapidly translate customer needs into configurable solutions that align with best practice Partner with police and government agencies to understand their workflows and operational needs Analyze and model business processes using BPMN to document and optimize workflows Document and communicate configuration changes effectively across teams Conduct configuration testing and validation before deployment Create user guides and training materials for configured solutions Participate in customer training sessions and knowledge transfer Gather and incorporate customer feedback to enhance future configurations Collaborate cross-functionally with project management, product, and support teams to refine implementation processes Maintain up-to-date documentation of configurations, system settings, and best practices Identify, analyze, and resolve configuration-related issues in an Agile, iterative manner Ensure compliance with security, data integrity, and regulatory requirements Job Qualifications: Strong understanding of BPMN 2.0 (Business Process Model and Notation) with proven ability to model business processes effectively Proficient in JIRA, Confluence, and BPMN tools 1+ years of data analysis experience using SQL, Python, or other scripting languages Knowledgeable in data standardization, data mapping, and reporting Strong technical aptitude with ability to quickly learn new products and technical skills Excellent data sense with ability to identify patterns and understand central tendencies in both qualitative and quantitative data Strong problem-solving skills with keen attention to detail Enjoys working with data, testing assumptions, and conducting exploratory data analysis Familiarity with Agile methodologies including Scrum and Kanban Experience with iterative implementation processes 4+ years in technology/software implementation 4+ years in a SaaS environment, preferably with Enterprise customers Experience working with government agencies or law enforcement (preferred) 2+ years of consulting experience Strong customer service orientation Ability to interpret and communicate complex concepts clearly Ability to communicate concisely and persuasively with customers, product managers, and engineers Independent self-starter who enjoys taking on new challenges and running with them Thrives in collaborative, fast-paced environments Comfortable under pressure with high-stakes deadlines in a fast-paced environment Passionate about the Benchmark Analytics mission and improving outcomes in the public sector Bachelor’s degree preferred Ability to travel approximately 25% for customer meetings What We Offer: A competitive salary and benefits package. Unlimited Paid Time Off. Ability to work in a fully remote environment (must be based in the U.S. and willing to work in Central Time Zone). Summer Half-Day Fridays. Freed Up Fridays during Spring, Fall, and Winter months to promote productivity and dedicated heads-down work time. Medical, dental, and vision plan offerings along with 401(k). Employer-paid Short-Term Disability, Long-Term Disability, and Life Insurance. Other Voluntary Benefits include additional Life Insurance, Spouse Life Insurance, and Accident Insurance. The satisfaction that comes with being part of a solution that has real impact in the world. A diverse workforce and inclusive environment that embraces unique contributions and experiences. An empowered culture that encourages creativity and professional growth. Estimated Annual Salary Range: $120k-$150k; based on role, experience, and location Additional Information: Benchmark Analytics is an Equal Opportunity Employer. We value diversity of all kinds in our effort to create a stellar workforce of committed and passionate team members. Unfortunately, we are not able to sponsor employment visas at this time, so we can only accept applications from candidates who are authorized to work in the U.S.