Front Desk Team Lead

Job description

Job Summary:
The Registration Team Lead facilitates patient care at point-of-entry for all clinical locations while serving as the day-to-day leader of the registration team. This position combines hands-on front desk responsibilities with leadership duties to ensure exceptional patient service, efficient operations, and a high-performing registration team.

Duties/Responsibilities:
Registration and Patient Services:
• Welcomes patients and visitors upon entry into the clinic.
• Assists with patient check-in and check-out.
• Verifies insurance eligibility and benefits.
• Collects copays, deductibles, and other patient payments.
• Enters patient demographics into EMR and practice management systems.
• Schedules follow-up appointments.
• Maintains reception area in a neat and orderly condition.
• Resolves patient concerns and escalates issues when appropriate.
• Performs other related duties as assigned.
Team Lead Responsibilities:
• Creates and manages front desk staff schedules to ensure adequate coverage across clinic locations.
• Serves as the day-to-day resource and point of contact for registration team members.
• Serves as the primary point of contact for front desk operational questions and issues.
• Assists with onboarding and training of new registration employees.
• Monitors workflow and reallocates resources as needed to maintain efficient patient flow.
• Collaborates with management to address staffing needs and performance concerns.
• Identifies opportunities for process improvement and helps implement solutions to improve efficiency and patient experience.
• Assists with development and maintenance of registration policies, procedures, and best practices.
• Promotes a positive, team-oriented work environment and models excellent customer service.
• Maintains confidentiality and compliance with HIPAA and organizational standards.

Required Skills/Abilities:
• Excellent communication and interpersonal skills.
• Strong customer service skills with a focus on patient satisfaction.
• Demonstrated leadership ability and experience guiding or mentoring team members.
• Professional, dependable, and maintains a positive attitude in a fast-paced environment.
• Strong organizational skills with the ability to prioritize multiple tasks and deadlines.
• Ability to resolve problems, make decisions, and exercise sound judgment.
• Knowledge of medical terminology and general medical practice operations.
• Knowledge of HIPAA regulations and ability to maintain patient confidentiality.
• Proficiency with EMR/practice management systems and standard office software.
• Ability to work collaboratively with physicians, providers, clinical staff, and administration.

Education and Experience:
• High school diploma or GED required.
• Minimum of 3 years of medical office or healthcare registration experience required.
• Previous experience serving in a leadership role required.
• Experience with insurance verification, patient registration, and medical scheduling required.

Physical Requirements:
• Prolonged periods of sitting at a desk and working on a computer.

Benefits:
• Health, dental, vision, disability, and life insurance, 401(K) with company match, PTO, paid holidays, employee perks

This is an in-person position located in Thibodaux, LA. This is a full-time, non-exempt position. Typical schedule is Monday-Friday working 8 hours shifts.


OrthoLA is an equal opportunity employer.