Assistant Service Manager - Westbrook, ME

Job Description 35 Riverside St, Portland, ME 04103, USA Overview The Assistant Manager supports VIP’s mission to earn automotive customers for life by leading the team to deliver a different and better customer experience. The role ensures safe operations, exceptional service, and high-performance results through the execution of VIP programs and standards. Responsibilities Prioritize workplace safety: follow all safety policies, complete training, lock out unsafe equipment, and report hazards. Serve customers: consult, build relationships, and educate them about vehicle conditions based on mileage and MPI inspection. Achieve above‑average success in customer engagement measured by VIP Sales & Execution (SAX) score. Execute all managerial duties assigned by the Service Manager and help lead the team to deliver a different and better customer experience. Learn and successfully execute VIP processes, including: Help develop a superior team: ensure all associates have completed required LMS training, vendor training, and obtain T.I.A basic automotive service certification. Sign up associates for ASE certifications and provide study material. Effectively communicate with the team throughout the day, daily huddles, and bi‑monthly store meetings. Monitor e‑mail for customer appointments and communication. Train, support, and deliver the 5 for 5 process to educate customers about vehicle conditions and partner on solutions. Control dispatching and assignment of work orders to technicians using the first‑available guideline. Attend off‑site meetings and training sessions as needed (typically several times per year). Facility and equipment maintenance: maintain appearance, condition, and cleanliness of facility and equipment; prepare location and service desk each day; secure unclaimed customer vehicles at close of business. Procedural compliance: enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations. Additional responsibilities: communicate with other levels of management, serve as policy administrator when Service Manager is not on site, and perform other functions as required. Qualifications Knowledge, skills, and abilities: strong; excellent verbal and written communication; sound business sense; strong organization and time management; comprehensive understanding of automotive servicing and the industry. Minimum experience: two years related experience in automotive service management; two‑year college or technical school program recommended; or equivalent combination of education and experience. Required certifications and licenses: current valid driver’s license; ASE Certification P2 – Parts Specialist recommended; ASE Certification G1 – Maintenance and light repair recommended; State Inspection License required (where applicable). Work Week Standard expectation: 5‑day work and 40 hours per week. Attendance: arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team. #J-18808-Ljbffr Vipauto