SALES SUPPPORT

The Sales Support Specialist reports directly to the Customer Experience Manager (Heating North America). The Sales Support Specialist must be able to work independently and with Regional Sales Managers to perform all duties relative to key customers and the needs of the sales team. This role is also responsible for a variety of reporting activities regarding sales volume and customer order management. Responsibilities Communicate with the Regional Sales Managers to gain understanding of their sales plans and customers with an overall goal of increasing proactive support levels. Ownership of customer relationship regarding purchase order review, order status updates, production schedules, while driving overall support of key customers. Create and maintain open order reports and document changes in ERP system. Respond to customer inquiries in a same business day manner via phone and email. Must be efficient in gathering order updates along with revised Purchase Order approvals in order to meet fluid needs of key customers. Must be able to make decisions independently with our customers at the center of any changes. Develop improved business processes with a deep working knowledge of all functions who intersect with the order to invoice process. Increase customer confidence and protect operations by supplying valid and useful product and order knowledge. Input data into ERP system and strives for 100% error‑free transactions. Work cross‑functionally, across business brands, to ensure customers are always kept informed and RSMs are fully supported for business needs. Must be able to search and run reports proactively from ERP system in order to keep the sales team informed and each order moving within lead times. Provide cross‑training to other Sales Support Specialists for coverage needs and to close any knowledge gaps regarding brand specifics and nuances. Drives process changes and helps build deeper relationships internally and externally. Accept other responsibilities as requested by the Customer Experience Manager. Technical Expertise Proficient in Microsoft Office, especially Excel, but also including Word and Outlook. SAP knowledge is a plus. Attention to detail. Education & Experience High School Diploma. University degree or qualified work experience. Ability to work in a fast paced environment. Ability to communicate and interact effectively in all situations. Minimum five years Customer Service experience. Minimum two years related Sales Support experience. Knowledge of customer service principles and practices. Experience communicating through multiple channels and handling multiple customer queries. Proficient with standard office applications (i.e., Word, Excel, PowerPoint, etc.). Other Qualifications Language Skills – Ability to read, write and speak English. Mathematical Skills – Basic Math Concepts. Reasoning Ability – Ability to define problems, collect data, establish facts, and draw valid conclusions. Physical Demands – Physical Activities: Ability to stand, walk and sit. Ability to reach and use arms, hands and fingers. Ability to hear. Work Environment – Moderately Quiet Office Conditions. We Offer At Ariston, we foster a welcoming, inclusive workplace where individuality is celebrated and employees are supported to grow, thrive, and build meaningful career paths. We are proud to offer a flexible and comfortable work environment, along with a competitive compensation and benefits package. View email address on click.appcast.io #J-18808-Ljbffr Ariston Group