Service Specialist

Job Title

Working in a high volume, multi-tasked, goal oriented, team environment, this position is responsible for processing all types of business transactions related to Builders Risk insurance. Specialists handle incoming and outbound calls while providing high quality, elite customer service.

Job Responsibilities

Handle incoming and outbound calls based on learned skill sets within required standards.
Process business transactions for Builders Risk and JH Ferguson policies.
Utilize company systems to enter all transactions while maintaining production and quality standards.
Ensure all problems, processing and inquiries are handled efficiently within established time frames.
Work in partnership with stakeholders and US Assure's corporate vision and mission.
Participate in knowledge transfer within team through one-on-one, on-the-job training and mentoring to others.
Educate agents on product offerings and coverage options

Work Experience and Education: Minimum: High School or GED

Minimum: 2 years experience

Additional Experience, Knowledge, Skills, and Abilities
General knowledge of the property and casualty insurance industry.
Proven ability to navigate accepted business software and systems.
Proven ability to research systems and tools and work independently.
Proven technical, computer and internet usage skills.
Proven knowledge of customer service skills and strategies

Competencies
Managing Work - Prioritizes, makes preparations, schedules, leverages resources, stays focused.
Adaptability - Tries to understand change, approaches change or newness positively, adjusts behavior.
Continuous Learning - Targets learning needs, seeks learning activities, maximizes learning, applies knowledge or skill, and takes risks in learning.
Communication - Organizes the communication, maintains audience attention, adjusts to the audience, ensures understanding, adheres to accepted conventions, and comprehends communication from others.
Customer Focus - Seeks to understand customers, educates customers, builds collaborative relationships, takes action to meet customer needs and concerns, and sets up customer feedback systems.
Technical/Professional Knowledge and Skills - Possesses educational knowledge and skills necessary to perform duties.
Productivity - Manages workload, works efficiently, meets goals and objectives.
Decision Making - Identifies issues, problems and opportunities, gathers information, interprets information, generates alternatives, chooses appropriate action, commits to action, and involves others.
Work Standards - Sets standards for excellence, ensures high quality, takes responsibility, and encourages others to take responsibility.
Teamwork - Accountable to team, works to meet established deliverables, appreciates view of team members, respectful

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.