Patient Access Navigator I
$18 per hourCooper University Health Care
Patient Navigator
Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management.
Patient Navigators thrive on working in a fast-paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.
Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper's provider network.
Experience Required
Minimum experience within a Customer Service, Contact Center or scheduling environment, preferably within a Healthcare environment.
Experience in or knowledge of any of the following is preferred: central scheduling, medical terminology, insurance verification, registration, or hospital/physician office.
Education Requirements
High School diploma or equivalent required.
Special Requirements
- Must display a genuine interest in providing an excellent Customer Experience that aligns with Cooper's business goals related to patient access throughout the Cooper landscape.
- Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
- Ability to maintain (or exceed) minimum quantitative and qualitative performance metrics and expectations defined for position.
- Team player with a genuine interest in resolving customer issues.
- Must enjoy interacting and working collaboratively in a team environment.
- Ability to analyze issues and quickly identify the best resolution for the situation, solid decision-making skills.
- Must demonstrate adaptability and flexibility while working within a fast-paced, ever-changing environment. Ability to learn new things quickly.
- Must have excellent time management and organizational skills.
- Must be a strong computer user, including proficiency in the use of the Internet, Excel, Word and Outlook.
- Knowledge of EPIC systems a plus.
- Must be able to work varied hours/shifts as business needs change and evolve.
- Must be able to wear a telephone headset and manipulate objects such as a pen, keyboard and mouse.
- Bilingual skills are a plus.
Salary Min ($)
USD $18.00
Salary Max ($)
USD $29.00
Cooper University Health CareVacancy posted 2 days ago
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