Body Shop Estimation Specialist

Job Description

Job Description

Overview
We are seeking a skilled and detail-oriented Body Shop Estimator to join our team. The ideal candidate will possess strong mechanical knowledge and a background in automotive repair, enabling them to accurately assess vehicle damage and provide comprehensive estimates for repairs. This role is essential in ensuring customer satisfaction through effective communication and exceptional service.

Duties

• Evaluate damaged vehicles to determine the extent of repairs needed and prepare detailed estimates for customers.
• Utilize mechanical knowledge to identify necessary repairs and parts, ensuring accuracy in assessments.
• Communicate effectively with customers regarding repair options, timelines, and costs while providing excellent customer service.
• Collaborate with the body shop team to align on repair processes and timelines.
• Upsell additional services or products based on customer needs and vehicle condition.
• Maintain accurate records of estimates, repairs, and customer interactions using appropriate software tools.
• Ensure compliance with safety regulations and company policies throughout the estimating process.

Qualifications

• Proven experience in automotive repair or related fields is highly desirable.
• Strong mechanical knowledge with the ability to understand vehicle systems and components.
• Experience in automotive sales or service is a plus, with a focus on customer satisfaction.
• Excellent communication skills, both verbal and written, to effectively transmit information to customers and team members.
• Ability to upsell services based on customer needs while maintaining integrity in recommendations.
• Strong organizational skills with attention to detail to ensure accurate estimates and documentation.
• A commitment to providing exceptional customer service in a fast-paced environment.

Join our dynamic team as a Body Shop Estimator where your expertise will contribute significantly to our commitment to quality service and customer satisfaction!

Company Description

The Napleton Auto Group—one of the largest, family-owned automotive dealership groups in the United States. Founded in 1931, Napleton has grown from a single neighborhood dealership into a nationwide organization representing more than 75 franchises across multiple states.

At Napleton.Autos, we are driven by performance, accountability, and people development. Our teams operate in a fast-paced, results-oriented environment where innovation, process excellence, and customer experience are paramount. We invest heavily in training, technology, and leadership development to ensure our employees have clear career paths and the tools needed to succeed.

We pride ourselves on a culture rooted in integrity, collaboration, and continuous improvement—supporting both individual growth and long-term organizational success. From sales and service to corporate operations and leadership roles, Napleton.Autos offers opportunities to build a meaningful career within a respected, forward-thinking automotive organization.

Company Description

The Napleton Auto Group—one of the largest, family-owned automotive dealership groups in the United States. Founded in 1931, Napleton has grown from a single neighborhood dealership into a nationwide organization representing more than 75 franchises across multiple states.\r\n\r\nAt Napleton.Autos, we are driven by performance, accountability, and people development. Our teams operate in a fast-paced, results-oriented environment where innovation, process excellence, and customer experience are paramount. We invest heavily in training, technology, and leadership development to ensure our employees have clear career paths and the tools needed to succeed.\r\n\r\nWe pride ourselves on a culture rooted in integrity, collaboration, and continuous improvement—supporting both individual growth and long-term organizational success. From sales and service to corporate operations and leadership roles, Napleton.Autos offers opportunities to build a meaningful career within a respected, forward-thinking automotive organization.