System Administrator

System AdministratorLocation: Earth City, MO 63045; West Side Flats, MN 55107 Duration: 3+ months contract with high possibility extensionSummary: No project work. This is a clerical/administrative position helping to front vendor application issues experienced by our users. The person will act as a liaison between Operations users and the vendor who provides us the software.Top 5-10 Responsibilities For This PositionProduction support; incident / problem managementClerical/administrative tasks; open vendor tickets, manage them, report and follow up with vendor or requestor for status updates; close themMonitoring reports and taking action depending on issue presented.Assists with application system problem resolution by working with application developers, vendors, and internal infrastructure team members to troubleshootMaintains data files and monitors system configuration to ensure data integrityUnderstand general technology3-5 years securities and/or securities operations industry experienceSkills/Technologies Required3-5 years - ServiceNow; incident, case (ticket) managementMid-level Excel experienceAdministrative tasks; open vendor tickets, manage them, report and follow up with vendor or requestor for status updates; close themMonitor reports and act on the resultsCustomer service orientedSkills/Attributes PreferredSEI Trust 3000 / SWP experiencePrompting Microsoft CopilotReliability engineeringInterview Process: How many rounds? 1 maybe 2. Video, phone, or in person? Video call. How technical will the interviews be? This is not a developer role.