Property Management Admin Assistant

Title Property Management Admin Assistant Status Part-Time (Hourly), 16-20 hours per week Location On-Site in Maplewood, MN Supervisor Emma’s Place Property Manager Compensation $21.00/hr Organization Emma Norton Services is a Housing First and harm reduction organization that believes safe, stable housing is a fundamental platform for well-being and self-determined growth. We partner with people who have experienced homelessness, offering supportive housing and a range of services that reflect their unique strengths and aspirations. Whether through our long-term housing programs or short-term mental health support at the Living Room, we meet each person with dignity and respect, creating space for healing, connection, and possibility. Emma Norton Services is an Equal Opportunity Employer. It is the intent and resolve of Emma Norton Services to comply with the requirements and spirit of the law in the implementation of all facets of equal opportunity and affirmative action. In the recruitment, selection, training, use, promotion, termination, or in any other personnel action, there will be no discrimination based on race, creed, color, religious belief, gender, age, national origin, ancestry, disabilities, marital status, sexual orientation, gender identity, veteran status, genetic documentation, membership or activity in a local commission, status regarding public assistance or any other characteristic protected by law. Emma Norton Services fully complies with all government requirements for carrying through Equal Opportunity Policies related to the protected classes mentioned above. Purpose The Property Management Admin Assistant supports the effective operation of Property Management at Emma's Place, a supportive housing residential community of 13 townhomes with large families. The role will accomplish this by maintaining accurate resident and property records, managing tenant rent processes, and ensuring timely communication with residents. This position is responsible for monitoring rent collections and delinquency activity, processing payments, preparing financial documentation and reports, assisting with annual resident certifications, and supporting compliance and property management functions. This role also assists with security monitoring, develops administrative tools and templates, and provides operational support through special projects and other duties assigned by the Property Manager. Responsibilities Property Management Support Maintains and manages resident and property files Accurately create yearly ledgers for tenant’s invoices Monitor delinquent rents and fees throughout the month. Receive and process monthly rent payments and create tenant rent reports Review and monitor security footage as needed Prepare rent documentation for further review to finance Assist with annual tenant income and household certifications Send out resident communications, including lease warnings, rent invoices, lease violations, and notices for service Create property management documents/ templates as needed Completes special projects and duties as assigned by the Program Manager Functions as a team member Follows through with own job responsibilities and assignments Engages in constructive problem solving and conflict resolution, assists other team members in doing the same Provides information needed by other team members in a timely and effective manner Offers assistance to team members as needed Gives and receives feedback to and from team members Takes direction from supervisor or manager, and implements team decisions as made Other duties Participates in staff and team meetings Promotes community awareness of Emma Norton Services Attends community meetings when necessary Participates in agency efforts to promote a mutually respecting, multicultural environment, and participates in training opportunities related to economic, racial, and cultural diversity as requested Maintains up-to-date knowledge and expertise in areas related to job duties including the completion of HIPAA and Vulnerable Adult training within the first 7 days of hire Performs other duties as assigned Requirements 1-3 years of experience in office or business administration, customer service, property management, or other administrative position; associate or bachelor's degree preferred Ability to undergo and pass a background study as detailed in Minnesota Statute 144.057 and Chapter 245C Experience working with and supporting persons of diverse racial-ethnic, social-economic, religious, sexual orientation, gender identity, disability, and or health-related backgrounds. Ability to identify and assess a wide range of client needs High level of proficiency using Microsoft Office, including Word and Excel Ability to interact with people in a manner which shows sensitivity, respect, and professionalism Ability to communicate effectively orally and in writing Ability to exercise good judgement and problem solving in a variety of circumstances Ability to work with a high level of accuracy and attention to detail Ability to maintain professional boundaries Moderate physical effort, with intermittent lifting or carrying limited to no more than 25 pounds Duties may require physical ability to climb stairs Duties require extended use of a keyboard Ability to work with initiative in a fast-paced environment, where interruptions are frequent and the ability to multi-task and set priorities are necessary #J-18808-Ljbffr