Guest Correspondence Ambassador

Guest Correspondence Ambassador

At Busch Gardens, we're dedicated to creating thrills, fun, and positive lasting memories. As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable, and driven to deliver exceptional guest service, this is a place for you!

What you get to do:

• Work in a team environment and interact with others in a professional manner
• Assist Guest Correspondence Supervisor with various special projects
• Become an advocate for the company in social media spaces, engaging in dialogues and answering questions that support company initiatives
• Monitor and update multiple park social media outlets for content and accuracy, reply to guest inquiries in a real time environment, and coordinate park responses
• Actively seek to change negative guest sentiment through strategically engaging with the social followings and providing value based concern resolution.
• Develop organizational elements in order to implement a proactive process for capturing happy, loyal guest online reviews.
• Correspond with guests regarding their visit to our parks through email, phone, written, online, and face to face dialogue
• Maintain content and continuously update ride wait times for in park mobile app
• Assist as needed with new web, mobile and app development and management
• Liaison with Operations staff on digital strategies, initiatives, reviews, issues, etc.
• Maintain daily paperwork, records of guest correspondence and provide analysis to senior leadership
• Monitoring weather and communicating weather conditions to all departments, maintaining accurate logs and records as it relates to changing weather codes.
• Work hours include park operating hours in all operating schedules (HOS, Christmas Town, Summer Nights)
• Perform other duties as assigned

What it takes to succeed:

• Be at least 18 years old
• Have a High School diploma or GED
• Have 6 months of park experience (Internal only)
• Have excellent negotiating and communication skills (written and oral) with an ability to adapt communication style to a number of different audiences
• Be proficient in Microsoft Office applications
• Have strong guest relations skills
• Have a professional demeanor
• Have strong technical aptitude including understanding or ability to learn multiple content management systems and digital suites
• Ability to use analytical skills to troubleshoot issues with guest pass member account(s), mobile app issues, and website issues.
• Enthusiastic, confident performer and team player with the ability and passion to work in a demanding and fast paced environment
• Ability to manage and prioritize diverse projects
• Valid Driver's License and ability to meet company driving guidelines, preferred
• Be able to work up to 28 hours per week with a flexible schedule including weekends, evenings, and holidays
• Be willing to transfer to other Operations positions in event of CDC recommendations

What else is important:

• Be able to lift, carry, push and pull up to 50 pounds occasionally
• Be able to sit for long periods of time
• Perform tasks that require occasional; bending from waist to floor, kneeling and squatting, and reaching overhead
• Position will perform frequent simple hand grasping and fine manipulation (use of keyboard/writing) work
• Be able to work indoors and outdoors, in varying weather, to include extreme heat. Considerable walking and transitioning between indoor and outdoor environments is required

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.