H&M Sales Advisor- Katy Mills

About the Role As a Sales Advisor, you will provide excellent customer service, welcoming and guiding customers through the store, actively selling our products, and offering support and guidance. You will use your fashion and product knowledge to give customers all the information they need for the best experience. You will also work on garment refill & care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with the store team to deliver an exceptional customer experience. A Day in the Life Customer Sales & Profit Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service. Willingness to engage and have conversations with customers to provide excellent service. Guide customers through our fashion trends, stories & products in all areas of the store. Effectively promote and sell our products to customers. Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives. Represent yourself and the H&M brand positively during all customer interactions. Support with commercial or operational actions to reach sales targets with store management team. General Information Fashion & Trend Awareness Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers. Use your product & fashion knowledge to share relevant information to customers. Team & Development Retain and share your service, fashion and store operations knowledge and skills with colleagues. Follow all procedures, routines, and legal requirements in all areas of the store. Give & receive feedback with your colleagues to learn, develop & support each other. Participate in relevant available onboarding, introduction processes & trainings and courses relevant for your role & future development. Retail Operations / Visual & Commercial Execution Complete full garment cycle from unpacking and refill to steaming and ensure good garment care. Operate fitting room and checkout areas according to best practice & processes. Contribute to a clean and tidy sales floor and back of house (including stockrooms). Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines. Ensure good stock levels with replenishment routines on sales floor. Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools (Instore Care App, Click & Collect, Smart Store). Support with opening and closing of the store. Follow all H&S guidelines and legal requirements applicable to role and responsibilities. Qualifications Who You Are As a Sales Advisor, you will be passionate about fashion and everything we create in-store. Motivated by giving customers a great experience. You should be communicative, creative and curious, motivated, flexible, decisive, and action-oriented. You should enjoy working in a collaborative and dynamic environment. You have sales experience working in a dynamic and collaborative environment that you can apply to your role. Experience working with customer service in fashion, retail or other service-related industries. Why You'll Love Working at H&M We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability. We pride ourselves on being a values‑driven organization, guided by our 7 unique values that have been part of our success story for over 75 years. You will have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues. We are an inclusive company where you’re encouraged to be yourself at work. You will have access to a large global talent community, where career growth and aspirations have no limits. We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company‑match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community. You’ll be able to express your personal style with our employee discount at H&M, Other Stories, and COS. Additional Information Job Status: Hourly, Non‑Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $15.00 per hour**

• This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.
• *H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at and use Ask a Question. Benefits We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability. We pride ourselves on being a values‑driven organization, guided by our 7 unique values that have been part of our success story for over 75 years. You will have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues. We are an inclusive company where you’re encouraged to be yourself at work. You will have access to a large global talent community, where career growth and aspirations have no limits. We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company‑match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community. You’ll be able to express your personal style with our employee discount at H&M, Other Stories, and COS. We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here. In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. #J-18808-Ljbffr H&M