Field Technician

We live in a fast-paced world where technology is transforming lives every day—especially in education. At Vinson Group LLC, we lead this transformation by delivering innovative technology solutions that empower students, teachers, and school leaders to overcome challenges and reach their goals. POSITION SUMMARY The IT Field Technician will act as the first-level responder for all technology issues (hardware, software, and network-related) by providing on-site support and repair. This position will require daily travel to schools as scheduled. We are looking for passionate, intelligent, independent individuals who want to be part of the movement integrating education technology into the classroom. ESSENTIAL DUTIES AND RESPONSIBILITIES Technical Support & Installation Troubleshoot hardware issues and replace broken parts in computers, projectors, printers, etc. Install, configure, and upgrade computer hardware, peripherals, and software. Set up new devices and install them in classrooms, offices, and labs. Work with the network team on updates to the network or infrastructure as needed. Customer Service & Communication Assist school staff members with technology requests that come through the ticketing system. Provide excellent customer service to clients. Answer questions and teach staff members tips and tricks to accomplish their tasks. Explain complex IT issues to non-IT personnel in an easy-to-understand way. Maintain a professional appearance and hygiene as per the Vinson Employee Handbook. Respond to, follow up on, update, and close assigned tickets in a timely manner. Update and close project tasks as they are completed. Escalate and assist with technical issues and/or requests when necessary. Balance workload and ticket assignments. Organize and manage multiple priorities efficiently. Documentation & Confidentiality Update client documentation when changes are discovered. Maintain an up-to-date client inventory. Ensure privacy of confidential information including records and files. Travel to and from client sites as needed, as assigned by the Team Lead/Manager. Participate in team meetings and company updates. REQUIRED QUALIFICATIONS Education & Experience Require 1 year of basic technical experience or education in IT. Minimum of 1 year of customer service experience. Technical & Problem‑Solving Skills Aptitude to troubleshoot and apply technical knowledge in unfamiliar situations. Ability to comprehend and follow verbal/written instructions in English. Professionalism & Communication Present oneself in a professional manner. High level of discretion and ability to follow confidentiality protocols. Transportation & Legal Requirements Reliable transportation to travel to and from work sites. Safe driving record and valid vehicle insurance and driver's license. Clear criminal background check. PREFERRED QUALIFICATIONS Experience & Certification Associate degree in Computer Science, Information Technology, or equivalent experience. Minimum of 1 year of technical support experience and A+ Certification. Experience in helpdesk, network documentation, and network maintenance. Technical Skills Experience repairing end‑user equipment. Experience diagnosing end‑user networking issues. Customer‑Facing Experience Experience performing technical work in a customer‑facing role. WORK ENVIRONMENT & PHYSICAL DEMANDS This job operates in a professional school environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Physical demands include standing, climbing, crawling, walking, pulling and/or pushing, using hands and fingers, lifting up to 50 pounds, prolonged periods of sitting, and communication requirements. POSITION TYPE & EXPECTED HOURS OF WORK Full‑time position, Monday through Friday, 40 hours. First‑shift hours vary based on client needs. Overtime is rare and may be requested by management as needed. TRAVEL Daily travel up to a 50‑mile radius may be required. Dependent transportation to and from client locations is necessary. Mileage reimbursement of $.70 per mile after 40 miles per day is provided. PAY RATE & BENEFITS Pay: $15.00 – $24.00 per hour, based on experience and job location. 401(k) with company match after six months of employment Health, Dental, Vision Insurance Paid Time Off (average 3 weeks per year, accrue additional PTO with tenure) Ten paid holidays Life Insurance Paid Monthly Team Lunches Mileage Reimbursement Company Phone or Personal Phone Reimbursement Flexible Schedule Vinson is an Equal Opportunity Employer – Minorities/Females/Disabled/Veteran - "Know Your Rights" Note: This job description does not create an employment contract and is at‑will. Duties may be modified to accommodate disabilities as needed. Employee Signature: ____________________________ Date: ___________________ #J-18808-Ljbffr