Service Advisor

Job Description

Job Description

SERVICE ADVISOR

Graham Automotive Group – Sioux Falls, SD

Graham Automotive Group is looking for a motivated Service Advisor to join our growing Volkswagen, Audi, and Volvo team. We believe our success depends on the quality of our people and the relationships we build with our customers.

We are looking for someone who takes ownership of the customer experience from check-in to vehicle delivery. Communication, accountability, and customer satisfaction are essential to success in this role.

As a Service Advisor, you will serve as the primary point of contact between our customers and service team. You will be responsible for identifying customer concerns, recommending maintenance and repairs, coordinating with technicians, and ensuring customers remain informed throughout the repair process.

Responsibilities include:

• Greet customers promptly and professionally
• Obtain accurate customer and vehicle information
• Clearly document vehicle concerns and symptoms
• Review vehicle history and recommend maintenance based on age, mileage, and manufacturer recommendations
• Prepare accurate estimates for labor and parts
• Review technician inspections, photos, and recommendations with customers
• Provide regular updates throughout the repair process
• Follow up daily on vehicles delayed by diagnosis, parts availability, or extended repairs
• Monitor vehicle progress and maintain realistic completion times
• Coordinate with technicians, dispatch, and parts personnel
• Ensure all completed repairs and charges are fully explained at delivery
• Close repair orders accurately and promptly
• Maintain strong CSI and customer retention performance

• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Strong organizational skills and attention to detail
• Professional attitude and appearance
• Ability to work effectively within a team environment
• Strong problem-solving skills
• Commitment to delivering an exceptional customer experience
• Valid driver's license with a good driving record

• Previous automotive service advisor experience
• Dealership experience
• Experience with Volkswagen, Audi, Volvo, or other import brands
• Experience with digital vehicle inspections and customer communication platforms
• Knowledge of automotive maintenance schedules and repair processes

• Customers receive consistent communication throughout the repair process
• Daily updates are provided when repairs are delayed
• Repair orders are documented accurately and closed promptly
• Inspections and recommendations are reviewed with every customer
• Strong CSI performance and positive customer feedback
• Customers feel informed, valued, and confident in their service experience

• Competitive compensation based on experience and performance
• $50,000 - $95,000+ earning potential
• Medical, Dental, Vision, Life Insurance, and Aflac
• 401(k)
• Paid Time Off
• Employee Discounts
• Factory Training Opportunities
• Career Growth Opportunities within Graham Automotive Group

For over 50 years, Graham Automotive has built a reputation for customer satisfaction and community involvement throughout Sioux Falls. If you are organized, customer-focused, and take pride in delivering a great customer experience, we'd like to talk with you.

Job Type: Full-time

Schedule:

• Monday through Friday
• Rotating Saturdays
• 8-hour shifts

Work Location: In Person