Property Manager, Madison Park

Property Manager

Sterling Group is a family-owned vertically integrated real estate investment services firm started in 1976. Our organization includes development, construction, property management and investment management with a specialty in multifamily housing and self-storage facilities. Our executives are involved daily and work closely with over 375 colleagues in multiple states throughout the Midwest and Southeast. We are looking for self-driven professionals with high accountability and integrity.

Why work for Sterling Group?

• Training and career advancement opportunities
• Recognition programs
• Competitive wages
• Full benefits
• Family friendly culture
• Work life balance

As a Property Manager you will:

• Oversee the daily operations of the property, ensuring that it is maintained to the highest standards.
• Supervise and coordinate with maintenance staff and vendors to ensure timely and efficient repairs and upkeep of the property.
• Conduct regular property inspections to ensure compliance with safety and cleanliness standards.
• Implement preventive maintenance programs and ensure that all aspects of the property, including common areas and individual units, are in excellent condition.
• Manage the leasing process, including overseeing showings, processing applications, and preparing lease agreements.
• Ensure high occupancy levels by implementing effective marketing strategies, managing tenant renewals, and maintaining a waitlist when appropriate.
• Address tenant inquiries, concerns, and complaints promptly, ensuring positive and productive tenant relations.
• Oversee move-ins and move-outs, ensuring all necessary documentation is completed, and the property is prepared for new residents.
• Prepare and manage the property's annual budget, ensuring financial goals are met and expenses are controlled.
• Track and report income and expenses while providing accurate financial reports to upper management.
• Oversee rent collection, ensure timely payments, and manage late fees or payment plans.
• Implement cost-control strategies, evaluate vendor contracts, and negotiate service agreements to maintain profitability.
• Develop and execute marketing strategies to attract qualified tenants, including online listings, social media, local advertising, and community outreach.
• Organize and oversee resident events to improve retention through community engagement.
• Monitor competitive properties and industry trends to ensure competitive pricing and property positioning.
• Handle tenant evictions in compliance with applicable laws, ensuring all legal procedures are followed.
• Develop and/or implement the Sterling 5 P's Business Plan to ensure the property meets or exceeds the expectations of the owners, residents, vendors, and all customers.
• Manage the daily operations of assigned property to ensure profitability to Sterling Management. Ensuring 100% compliance with all Sterling policies and procedures. Audit regularly to ensure systems are in place as required.
• Responsible for managing expenses through proper use of the PO system to ensure the property meets financial goals as well as ensure the property's needs are met to maintain the assets according to Sterling standards.
• Enforce zero delinquency policy and maintain delinquencies below established budgeted goal. Adhere to the collection policy and ensure all on-site staff comply with its guidelines.
• Meet or exceed budgeted Revenue, Expense, NOI & Cash Flow.
• Manage all capital projects as budgeted and approved by ownership.
• Manage all contracts and regularly solicit bids to ensure the best price and value are obtained, aligning with company standards and budgetary goals.
• Manage all contractors on the property for satisfactory work, confirm safety measures are followed, and insurance is up to date.
• Manage petty cash in a responsible and ethical manner and submit timely for reimbursements.
• Review, process and approve or deny rental applications per the Price Advice and Application Approval Process guidelines.
• Ensure all leasing and resident documentation is accurately uploaded and properly labeled in their Yardi account.
• Monitor CRM system to ensure the colleague's compliance with company standards for closing ratios, follow-up procedures, and overall lead management. This includes but is not limited to reviewing reports, evaluating calls, and analyzing follow-up details.
• Oversee and verify that all team members complete morning merchandising each day within the first hour to ensure the community is clean, organized, and ready for business operations.
• Accurately and thoroughly complete report submissions required by Sterling Mgmt. to RD/ DM on time ensuring effective communication regarding the property's performance.

Reports to: Regional Director

Qualifications:

• High School Diploma or G.E.D equivalent. Some college education preferred.
• Minimum of three (3) years' experience in multifamily property management required.
• Outstanding interpersonal, verbal and written communication skills with strong orientation for customer service required.
• Excellent presentation, facilitation, organizational skills and other administrative capabilities.
• Ability to adapt to a demanding environment and manage multiple projects effectively.
• Proficient in Microsoft Office programs (Word, Excel, and Outlook), PDF and YARDI programs.
• High mathematical acuity including data analysis, attention to detail, forecasting and problem solving.

Other Requirements (Background Check and Drug Screening): Must be able to pass a drug test, driving record, credit check, criminal history, and background checks prior to employment with Sterling Management Ltd.

Physical Demands:

• Ability to read and comprehend moderately complex documents.
• Ability to verbally and in writing communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Frequently operates a computer and other office productivity equipment, such as a copy machine, printer, telephone or fax machine.
• Moderate level of repetitive typing using a computer keyboard.
• Must be able to frequently walk the apartment community.
• Must be able to remain in a stationary position. Is occasionally required to move about inside the office to access files cabinets, supplies, and office equipment, etc.
• Alternate between sitting, standing, walking, and climbing stairs.
• Occasional bending, stooping, and reaching.
• Occasionally lift, carry and/or move up to 20 pounds.
• The noise level in the work environment will be moderate.
• Ability to travel to different work sites via personal automobile, rental car, airplane and other public transportation modes on occasion

Benefits:

• Medical
• Dental
• Vision
• Flexible Spending Account
• Group Life Insurance
• Voluntary Life Insurance
• Short Term Disability
• Long Term Disability
• Supplemental programs
• 401(k) Retirement Savings Plan
• Employee Assistance Plan
• Paid Time Off
• Paid holidays
• Volunteer time